KRIF (GH) launches Customer Feedback System  


The Embassy of Hungary, as part of its activities marking the 12th Ghanaian-Hungarian Business Forum, assisted in launching the KRIF’s Customer Feedback System at the Kempinski Gold Coast Hotel in Accra last week.

The customer feedback system is a Microsoft- based device which comes with an innovative design, ease of installation, dependability, and can be tailored to dovetail into the peculiarities of any client.

The device is noted to have a user- friendly touchscreen, tablet- based terminals and optional peripherals such as webcam, keyboard, WIFI, motion sensors, among others.

At the forum to showcase their works, were representatives of Hungarian companies in the fields of agriculture, agro- processing, creative- art, ICT, energy, education, health industry and the defence industry.

The forum was attended by Peter Szijjarto, the Minister of Foreign Affairs and Trade for Hungary, Ibrahim Awal, Minister for Business Development, Andras Szarbo, the Ambassador of Hungary to Ghana, and Frank Annoh- Dompreh, Chairperson, Foreign Committee of the parliament of Ghana. Other notables were Mr. Yofi Grant, Chief Executive Officer of the Ghana Investment Promotion Centre (GIPC), and Dr Lawrence Tetteh, a renowned international Evangelist.

Members for the diplomatic corps, the visiting Hungarian Trade team, and members of the Ghanaian- Hungarian Chamber of Commerce, and the planning committee of the Ghanaian- Hungarian Business forum were among other invited guests.

Reverend Kennedy Okosun, the Executive Chairman of KRIF Ghana Limited said: ‘’KRIF provides an example to buttress the position that the Ghanaian- Hungarian partnership is a workable proposition by officially launching a customer feedback system manufactured in Hungary. Which he described as both heart-warming and reassuring.

The device when deployed, is destined to revolutionize the customer satisfaction assessment architecture of any user entity, for good’’.

Reverend Kennedy Okosun added that: “the device is ideal for teller performance measurement, showcasing customer focus orientation, and guaranteeing confidentiality and objectivity in data gathering. It also serves as an important source for the provision of human resource statistics.’’

The device was launched by Peter Szijjarto, Minister of Foreign Affairs and Trade for Hungary, and Mr. Ibrahim Awal, Minister for Business Development of the Republic of Ghana.

On a related development, Peter Szijjarto, the Hungarian Foreign Affairs and Trade Minister affirmed the business relations between Ghana and Hungary by assisting in improve industrialisation in Ghana by focusing on the ‘one- district, one- factory’ policy by the current government.

‘’My country would support Ghana in the areas of food processing, water, and Information Technology because we have very skilled and experienced technical people to handle this’’, Peter Szijjarto said.

The minister also called for stringent measures by world leaders to address the economic and security challenges in the world, and was confident that the warm relations between Ghana and Hungary will strengthen friendship between both countries, and also help stabilise their economies.

He added: “the best way to improve the economy of every country is through industrialisation and hence their support for the government’s policy of establishing a factory in every district.

We are ready to contribute to the success of yours”

The Minister for Business Development, Ibrahim Awal, urged the business world to also take advantage of government’ incentive to upgrade their businesses.

He said at the forum that government has laid down plans to create two million jobs for Ghanaians, and also stressed that ‘‘measures taken by government are not promises, but plans and that unemployment is a threat to national security.’’

“Our private sector sphere heads the success of our economy and that we don’t want to do things the normal way. Our budget for next year is to reduce unemployment by providing jobs and taking pressure off Ghanaians”, Ibrahim Awal added.

Awal thanked the Hungarian Embassy for its kind gesture to help develop Ghana through  business engagement as well as help develop the agriculture sector which will help solve the  unemployment situation and by supporting the ‘one- district, one- factory’ policy.

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