Ghana Insurance College, the premier training institution for insurance practitioners in the country last weekend held its 13th and 14th graduation ceremony at the auditorium of the National Insurance Commission (NIC).
About 299 students qualified to be awarded certificates and diplomas in the 2019 and 2020 academic sessions. A break down shows that 10 qualified to be awarded certificates, 139 applied insurance studies diploma and 18 in e-learning in 2019. While in 2020, 132 passed out of which 24 were awarded certificate in insurance and 91 applied insurance studies Diploma, while 17 in e-learning.
Speaking at the graduation ceremony under the theme “Professionalism, making information technology relevant to our market in the light of emerging global challenges”.
Rev. Dr. Joyce Aryee, Special Guest, and Founder of the Salt and Light Ministries, stressed that professional standards are the accepted practices and behaviour that underpin how professional agents of a profession interact with the wider world.
It is these good practices and the way we work that go beyond what the law and regulation require and put the customer development at the heart of it all.
What we must realise is that the hall mark of professionalism goes beyond technical competence and legal fulfilment but requires commitment to satisfy the customer and contribute to the development agenda thereby sowing the seed of trust.
More importantly, she indicated that communication is very crucial in the insurance sector and the financial sector in general. However, the low trust among insurance companies in the UK has been driven by poor customer engagement across several channels, according to new report.
However, she concluded by saying that trust worthy people and organisations make clear what can be expected of them. Setting unrealistic expectation poses special challenges where customers may not fully grasp what they value in the product, or what a normal or reasonable services entails.