CocoaAsempa Software: A potent case of financial inclusion for cocoa farmers 

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A software for purchasing and monitoring cocoa electronically is set to help drive the cash-lite agenda for financial inclusion in the country. Popularly called CocoaAsempa, the software has enhanced financial intermediation and inclusion amongst farmers and farmer groups.

There has indeed been some level of success with the mobile money platforms. They have provided successful reach in the rural areas while deepening it in the urban and peri-urban areas.  The mobile money platforms have thus achieved a certain level of financial inclusion.

However, there is the need to rope more segments of the population in the mainstream banking system where they can operate bank accounts. As the government of Ghana continues to drive its cash-lite agenda and greater financial inclusion, rural penetration is critical.

Consequently, a solution that has exhibited the effective potential to achieve bankable financial inclusion is the cocoa software.  CocoaAsempa, a solution promoted by TBM Risks Consult, enables the Licensed Buying Companies (LBCs) to purchase cocoa electronically.

The system shortens the purchase life-cycle from a couple of days to literally under 15 minutes.  The emphasis in this edition is the potential to achieve the dual benefit of financial inclusion and in its cashless form.

Bank Account 

CocoaAsempa software brings the capability for an LBC to pay purchasing clerks and/or district officers for cocoa purchased electronically.  Once approved, the money moves straight into the account of the payee.

In the 2019/20 crop season, district officers virtually marched purchasing clerks to the Rural and Community Banks (RCBs) to open bank accounts.  These persons hitherto received cash and went on to distribute to cocoa farmers.  Not that cocoa farmers have never encountered banks, but they have some negative impressions about the banks.

Some of the negative experiences include service delays which lead to a mistrust for the banks.  Some customer experiences also had to do with defaulting loans and thus not wanting to show up at the banks again.

CocoaAsempa has turned these negative experiences into positive feedbacks to operators in the cocoa purchasing value chain.

Partnership with ARB Apex Bank

Leveraging on ARB Apex Bank’s network of 144 Rural and Community Banks and over 800 branches nationwide was able to move the funds from the LBC’s Head office account to the approved location’s account.  Money moved upon approval of the LBC to do so.  All the banking procedures and managerial risks associated with such transfers were adhered to.

ARB Apex Bank’s integrated and robust systems at the Head Office and the Rural and Community Banks’ (RCBs’) branches was a significant factor for the success of the Government’s financials inclusion agenda with regard to cocoa purchases.

Two major services of ARB Apex Bank, namely: Apexlink, and Apexdirect were both integrated into the CocoaAsempa software.  Apexlink is a remittance service, while Apexdirect is an account-to-account channel.  Both proved useful for the operations.  It gave the option for the district managers of the LBCs to pay money to the purchasing clerks as well as farmers into their respective accounts, either through a direct intra-bank transfer or the remittance system.

Knowing the negative sentiments of farmers towards operating bank accounts, the RCB managers put in the extra to ensure liquidity for prompt payments. The proactiveness of the bank managers reduced the fears of liquidity constraints, which could mitigate the use and interest of CocoaAsempa.

One district manager in Sefwi Boako of the Western North Region could not hide his joy with the system quizzing why such a system has taken such long in coming.  He revealed that the software has made his work easier and safer and was prepared to be an ambassador to the system.

Halima Oboshie Torto, Business Development Manager at the ARB Apex Bank, who spoke on what motivated ARB Apex Bank to partner with TBM Risks Consult to deploy the CocoaAsempa software revealed, “we saw the potential to resolve one of the pertinent issues in the cocoa buying industry, which is what they have been working on.  The issue of financial inclusion and financial management by cocoa farmers would largely improve.”

Madam Torto added that, “once farmers know that they would get their money anytime they need it, they would feel more comfortable keeping their monies at the bank.”

Universal Banks

A cross section of universal banks who do not have such expansive rural network have also been integrated to the CocoaAsempa software.  CocoaAsempa thus allows LBCs from whichever bank they have an account to be able to transfer funds through the Ghana Interbank Payment and Settlement System (GhIPSS) Instant Pay (GIP) to other banks.

A number of LBCs who also utilized the universal banking space had a similar operational experience with the software. The integration of the software in the banking platforms of the banks, brought their operations and banking needs all on the phone.  This functionality is possible on both smart and feature phones.

Financial Services for Cocoa Farmers

Mr. Yaw Korankye Antwi, Managing Consultant of TBM Risks Consult indicated that “the cocoa industry could not be left out in the drive for the cashless and especially when it is bringing bankable financial inclusion. The advent of COVID-19 has also emphasized the need for the need for a cash-lite society as there cannot be any other better time than now,” he said.

CocoaAsempa has an objective to use its capabilities to help drive financial services like pensions and insurance to the cocoa farmers.  This is what provides financial security to the farmers out of their earnings.

The 2020/21 crop season would kick off with a lot of bold print of the cocoa software on the industry.  With more LBCs signing on to the CocoaAsempa platform, their operations would be expected to deepen financial inclusion.

Cocoa is usually purchased and paid for in the rural areas.  Thus, as LBCs continue to deploy the software to pay district managers/officers, purchasing clerks and ultimately farmers, both the cash-lite agenda and financial inclusion are therefore receiving the necessary impetus, through the novel CocoaAsempa software.

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