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Time to get performance management right – HR Managers urged

A private Human Resource Management Consultant and Vice-President of the Institute of Human Resource Management Practitioners (IHRMP) Ghana, Mr. Leonard Quarcoopome, has urged Human...

Customer experience modelling for startups and others

We all know that brands like, for example, Coca Cola, Virgin, Apple and Google are some of the most valuable brands in the world....

Customer Experience & HR: Let’s Link them!

For years and years now, since inception of the Employee Engagement idea, a lot of companies have been struggling to maximise employee engagement -...

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