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Shops,markets to close for AMA clean up exercise on Dec.2

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The Accra Metropolitan Assembly as part of the National Sanitation Campaign will be organizing a clean up exercise on Saturday, December 2, 2017.

In pursuance of this, officials of AMA have disclosed that they will be an enforcement of AMA(Environmental Sanitation Day), Bye laws 1995.

Officials have therefore entreated shops, markets and other commercial activities must remain closed between the hours of 6:00am and 10:00am. This was contained in a press release copied to the B&FT.

Sanitary inspectors will be visiting households and entities to inspect their sanitation condition and issue notices(summon) if necessary during this period.

These bye-laws further directs all transport operators to undertake a general clean up exercise at lorry parks and bus stations with minimum movement of vehicles except those of emergency and security services.

To this end, all residents, departments, agencies, corporate organisations markets, drivers, opinion leaders, traditional authorities, teachers, students, pupils, are enjoined to come out with their cleansing tools to clean their respective communities, places of work, homes and surroundings.

The AMA will appreciate if residents, traders, transport operators will seize this opportunity to clean their respective areas to assist the AMA achieve the President’s vision of “Making Accra the Cleanest City in Africa”.

GAWU salutes farmers on 33rd National Farmers Day

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On the occasion of the 33rd National Farmers Day – 2017, the leadership and entire membership of the General Agricultural Workers’ Union (GAWU) of Trades Union Congress (Ghana) wish to extend our heartfelt congratulations to the many hardworking farmers of Ghana.

The role of agriculture in our dear country in supporting livelihoods of many families, guaranteeing food security, reducing poverty in rural areas, and promoting growth and national development has never been in doubt, and farmers remain the main pillar in this regard notwithstanding the myriad of challenges confronting them.  Sadly, farmers and their families, majority of who live in rural areas are among the poor and marginalized in the country.

Although several attempts by various stakeholders including past and recent governments to address the many challenges confronting the agricultural sector, issues of access to land and water resources, improved seeds, fertilizers, high levels of post-harvest loses, poor infrastructural development (road networks, irrigation, power and storage facilities), agricultural credit, effects of trade liberalization policies, and access to markets for agricultural produce among others are still persistent and widespread.  Indeed, these are not only problems confronting farmers but are also the main factors contributing to the declining fortune and share of agriculture to the Gross Domestic Product (GDP) in recent years.

GAWU consider the theme of this year’s celebration “Farming for Food and Jobs” a timely and significant call which supports our long standing campaigns and advocacy for the consumption of locally produced agricultural produce in Ghana, especially local rice and poultry products.  We have no doubt that given the requisite attention and support, the hardworking farmers in Ghana can and will be able to produce to meet local demand, industry and for export.  The strong conviction and commitment of Ghana to produce sufficiently to meet domestic consumption, industrial needs and for export is hinged on the great potential of the agricultural sector to grow beyond the levels seen in recent years. However, this growth can only be attained by a strong pro-agriculture approach driven by productivity growth or yield growth, plus associated public investments and market access.  Most significantly, this pro-agriculture approach can revolutionize rural Ghana and change the face of poverty in the country.

Genetically Modified Organisms (GMOs) Seed

As we acknowledge and celebrate farmers’ achievements and efforts on this occasion of 33rd National Farmers Day, GAWU wish to remind government and all key stakeholders to recognize smallholder farmers (who are mostly women) as the main investors in the agricultural sector. As such, any attempt to support agriculture through policies and investments should focus on addressing the challenges confronting them as a matter of priority.  The attempts of the government to modernize agriculture could lead to disastrous consequences for the sector and consumers. For instance, the Plant Breeder’s Bill currently before parliament will only pave way for the introduction of Genetically Modified Organisms (GMOs) and resources including genetically modified seeds and other planting materials. The Plant Breeders Bill if passed into law in its current form will undermine small holder access and control over seeds and planning materials, threaten farmers indigenous food systems and production practices, put the health of consumers in danger with severe consequences for the development of the country. GAWU is also worried that the government’s unbridled importation of seed for the Planting for Food and Jobs program has a high chance of introducing GMO seed into the country.

Rethinking Farmers Day public holiday

The Farmers Day is declared a public holiday in honour of farmers. The holiday has no significance to farmers. Farmers per their nature of work do not need a specific day through legislation as holiday. The holiday does not benefit them. Farmers know when to rest, and they will do so at their own convenience cognisance of their work demands than per statute or legislation. Moreso, the public holiday does not add or do anything to ease the numerous challenges confronting farmers. Yet the holiday costs the country (tens) 10’s of millions of Ghana cedis loss of productivity. It is GAWU’s request that government should abolish the farmers day holiday and use the money to be generated on that day to support agriculture. The Ministry of Agriculture, especially the extension services division is in dire need of basic tools and equipment to enable officers deliver basic but vital agronomic services to farmers. 

The Farmers day holiday as it is now, is a deliberate institutional-legislative arrangement that creates loss of productivity to the state without any real or latent benefit. Neither the farmers nor the workers of MOFA and Fisheries who are involved in preparing for the farmers day celebration enjoy the holiday. What then is the use of the holiday? Whose interest does it serve? Who bears the loss of productivity on that day?  How much does the country lose? Is it not possible to avoid this loss? In the quest to improve upon agricultural productivity and create jobs, action must be taken to eliminate both institutional and practical wastage in the sector. The public holiday is one such huge avoidable loss to the country and should therefore be discontinued henceforth.

As we assess the extent to which the National Farmers Day celebrations contribute to agricultural development in Ghana, GAWU look forward to a comprehensive review of the farmers’ day celebration to move away from its annual ritualistic nature and align it to more radicalized, revolutionary and pragmatic national policies.

GAWU says AYEKOO!

Long Live All Farmers 

Long Live GAWU

Long Live Ghana

 

Edward Kareweh

GENERAL SECRETARY, GAWU

Accra

0244529484

Newmont Ghana tops Ghana Club 100 awards

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Newmont Ghana has been adjudged the best company of the year at the just ended  Ghana Club 100 awards organised by the Ghana Investment Promotion Center (GIPC).

The 16th edition of the annual awards was celebrated under the patronage of the president of the Republic of Ghana, Nana Addo Danquah Akuffo-Addo themed: “Industrialization – A tool for Job Creation & Accelerated Economic Development”.

MTN Ghana emerged second whereas Goil, Goldfields Ghana and Vivo Energy took the third, fourth and fifth positions to top the rankings respectively.

The event identified and celebrated the best one hundred businesses in Ghana and also awarded the leading companies in each of the strategic sectors; that is the Best company in Agriculture and Agribusiness, Financial Services, Information and Communication Technology, Services, Infrastructure, Petroleum and Mining Services, Manufacturing, Tourism, Health, and Education.

In his address, Chief Executive Officer (CEO) of GIPC, Yofi Grant said: “We celebrate those who have toiled and against all odds built significant and fantastic businesses. We recognize that building a private business in Ghana is like running up a hill backwards and so for those of you who have survived, you definitely need to be celebrated.”

Speaking on behalf of the president of Ghana as keynote speaker, Senior Minister, Yaw Osafo-Maafo noted that government is very keen on growing the private sector in order to promote development in the country. He said government is focused on four thematic ways; Macroeconomic stability and debt sustainability, Infrastructural development, Accelerated industrial development and Agricultural transformation to accelerate economic growth in the country.

He encouraged all the companies present to assist government achieve its goal of increasing the economic level of the nation as well as creating more jobs.

“You have a responsibility to help us develop this economy, to help us generate employment to move Ghana from a lower middle-income country to proper middle-income country and then become a developed country in the final analysis. I am happy that we are celebrating the best of the best.

The type of visitors our president is getting these days is a clear manifestation that times are changing and changing well for this economy of ours. But no matter how much people favor us, we need players to make it work to benefit from all this good will, we need captains of industry to make use of this good will to develop this county. That is why I am personally interested in the top 100 companies in this country,” he said.

To climax the event, GIPC introduced this year’s Ghana Club 100 Magazine – a commemorative publication containing messages from the President of the Republic to local and international businesses with an interest in the Ghanaian economy.

In the magazine is a full listing of the top-ranking companies, the ranking criteria and a directory of the top hundred companies in corporate Ghana. The magazine which commands a wide readership of top business decision makers around the globe also includes articles related to the Ghanaian business landscape as well as goodwill messages from the diplomatic community. The magazine is the 16th Edition since it was launched in 1997.

The Ghana Investment Promotion Centre is a Government agency, responsible under the GIPC Act, 2013 (Act 865): to encourage and promote investments in Ghana, to provide for the creation of an attractive incentive framework and a transparent, predictable and facilitating environment for investment in Ghana.

Below is the full list of the 2016 Ghana Club 100 rankings

100. Abosso Goldfields Ltd

99. Reiss & Company (Ghana)

98. 1st Africa Forex Bureau

97. Accra City Hotel Ltd

96. Anum Rural Bank Ltd

95. GLICO General

94. Poly Tanks Ghana Ltd

93. Bsystems Limited

92. L’AINE Services Ltd

91. Mechanical Lloyd Company Ltd

90. Camelot Ghana Limited

89. Starwin Products Ltd

88. Asante Akyem Rural Bank

87. Suma Rural Bank Ltd

86. Amanano Rural Bank

85. Lower Pra Rural Bank Ltd

84. North Kaneshie Forex Bureau Ltd

83. Latex Foam Rubber Products Ltd

82. Prudential Life Ghana Ltd

81. Japan Motors Trading Company Limited

80. Quality Insurance Company

79. Stratcomm

78. Kingdom Books & Stationery Ltd

77. Bank of Baroda

76. Best Western Premier Accra Airport Hotel Ltd

75. Interplast Ltd

74. Vanguard Assurance Company Limited

73. Nsoatreman Rural Bank Ltd

72. All Time Capital Ltd

71. Juaben Rural Bank Limited

70. Kaaseman Rural Bank Ltd

69. Atwima Mponua Rural Bank Ltd

68. Asokore Rural Bank Ltd

67. Bodwiase Rural bank

66. Kintampo Rural Bank

65. Dumpong Rural Bank

64. Bia-Torya Community Bank Ltd

63. Amansie West Rural Bank Ltd

62. Phoenix Insurance Company Ltd

61. Adansi Rural Bank Ltd

60. Nwabiagya Rural Bank Ltd

59. Bosomtwe Rural Bank Ltd

58. Odotobri Rural Bank Ltd

57. Landtours Ghana Ltd

56. MPG Pharmaceuticals Ltd

55. Imperial Homes Ltd

54. Leasafric Ghana Ltd

53. Kasapreko Company Limited

52. Ramel Business Services Ltd

51. Akwapim Rural Bank Ltd

50. Akim Bosome Rural Bank Ltd

49. Ahantaman Rural Bank Ltd

48. B5 plus Ltd

47. Star Assurance Company Ltd

46. Bond Savings and Loans Ltd

45. Societe General Ghana Ltd

44. UniCredit Ghana Ltd

43. Tropical Cable and Conductors Ltd

42. Enterprise Insurance Company Ltd

41. First Atlantic Bank Ltd

40. Ghana Home Loans

39. SIC Life Company Ltd

38. DCI Micro Finance Ltd

37. South Akim Rural Bank

36. McDan Shipping Company Ltd

35. Otuasekan Rural Bank Ltd

34. Melcom Group

33. Guaranty Trust (GT) Bank Ghana Ltd

32. Atwima Kwanwoma Rural Bank

31. Dalex Finance &Leasing Company Ltd

30. Stanbic Bank Ghana Ltd

29. Fiaseman Rural Bank Ltd

28. Sefwiman Rural Bank Ltd

27. Certification, Inspection & Training Ltd (CIT)

26. Zenith Bank Ghana Ltd

25. Enterprise Trustees Ltd

24. Amenfiman Rural Bank

23. DHL Ghana Ltd

22. Unilever Ghana Ltd

21. Enterprise Life Assurance Company Ltd

20. Ghana Community Network Services Ltd (GC Net)

19. Toyota Ghana Company Ltd

18. Fidelity Bank Ghana Ltd

17. Asa Savings & Loans Ltd

16. GLICO Healthcare

15. Fan Milk Ghana Ltd

14. Barclays Bank Ghana Ltd

13. McOttley Capital Ltd

12. Ecobank Ghana Ltd

11. Newmont Ghana Gold Ltd

10. Total Petroleum Ghana Ltd

9. Justmoh Construction Ltd

8. Nordea Capital Ltd

7. Multipro Private Ltd

6. Unibank Ghana Ltd

5. Vivo Energy Ghana Ltd

4. Goldfields Ghana Ltd

3. Ghana Oil Company Ltd (GOIL)

2. MTN Ghana

1. Newmont Golden Ridge Ltd

UG graduate elected NASPA exec

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A University of Ghana graduate, Oforiwa Obeng, has been elected as the General Secretary of the National Service Personnel Association (NASPA) for the Accra Metropolitan District.

According to her she is a passionate about serving the Association and would bring her experience during her time as students coupled with her knowledge in Political Science to aid her in her new role.

 “I am looking forward to making an impact within the one year of service. Service persons are vital to the development of any country and it is imperative that I also serve and empower the crop of service personnel in the Accra Metropolitan District” she told B&FT in an interview.

In order to ensure National Service Personnel are properly organized to deliver on the mandate assigned to them, each year elections are held at the National, Regional and District levels to elect leaders/executives to support their activities during the period.

The Accra Metropolitan District as a result went to the polls on 15th November, 2017 to elect new executives.

Ms Oforiwa Obeng, is a graduate from the University of Ghana, where she read Political Science and English.

She contested three others in this year’s National Service Personnel Association (NASPA) elections under the Accra Metropolitan District specifically, for the position of General Secretary, where she managed to pull 420 votes out of 747, apparently emerging the winner.

The National Service Scheme (NSS) is a government of Ghana program under the Ministry of Education of Ghana with a National Secretariat in Accra, and offices in all administrative regions and districts across the country.

The scheme is mandated to deploy a pool of skilled manpower drawn primarily from tertiary institutions to support development efforts of both the public and private sectors in Ghana.

Currently, the Scheme effectively deploys personnel from both public and private tertiary institutions across the country. In the last few years, NSS had deployed an average of 70,000 national service personnel each year to various user agencies.

 

Eskom says rolling cuts unlikely despite coal supply fall

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South African utility Eskom said on Thursday rolling power cuts are unlikely despite coal supply possibly falling below a 20-day requirement at its Hendrina power station.

On Thursday investigative news outfit AmaBhungane reported Eskom may be forced into nationwide electricity cuts after a coal mine linked to the Gupta family threatened to halt supply.

Eskom has been at the heart of allegations of illegal contracts and undue influence in awarding tenders to the Gupta family, friends of South African President Jacob Zuma.

Spokesman Khulu Phasiwe confirmed Eskom had held an emergency meeting last Friday to determine whether strategic coal stockpiles at Hendrina and other stations were sufficient after Tegeta Exploration and Resources threatened to halt supply to Hendrina.

Coal supply at Eskom’s power stations stood at 74 days’ worth in March but had fallen to 25 days’ worth at Hendrina by October and may have fallen below a 20-day requirement since, Phasiwe said.

He told Reuters the company was investigating whether supply at all its 12 power stations complied with regulations requiring at least 20 days’ worth.

South Africa had regular power cuts between 2008 and 2015, hitting key industries and knocking economic growth as demand exceeded capacity.

Quoting sources, AmaBhungane alleged that Tegeta has been exporting coal from its Optimum Coal Mine while limiting supply to Eskom.

“If it happens that for some reason they are unable to supply us with coal then clearly it means that they would have breached the contract and therefore it becomes a legal matter,” Eskom’s Phasiwe said.

A spokeswoman for Tegeta parent company Oakbay, founded by the Gupta family as its main investment vehicle in South Africa, said the company would likely comment on Friday.

The family agreed in August to sell Tegeta but the sale has not been finalised.

The Guptas are accused of using their links with the 75-year old Zuma to wield influence and win state contracts. Zuma and the family both deny any wrongdoing.

Attitudinal change crucial to natl dev’t – Speaker

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Speaker of Parliament, Prof. Aaron Mike Oquaye, has encouraged Ghanaians to develop a new mindset towards life and strive to shun negative tendencies that will retard growth of the country.

According to the Speaker of Parliament if the country wants to accelerate development and increase productivity, workers must stop covering up for people at the work place.

Addressing officials of the advocacy group, Punctuality Ghana Foundation, Prof. Oquaye indicated that some workers have the habit to covering up for colleagues who turn up for work late.

“We cover up for people in Ghana that practice must stop, those who don’t want to obey rules, let  punishment flow, they would have to conform or perish and the totality of all those failures as a result of our own  conduct affect the country as a whole.

It is a systematic problem that allows malingerers to have their way. Everybody wants to steal from the workplace in no time business will collapse. It’s all part of indiscipline” he said.

The founder of Punctuality Ghana Foundation, Emmanuel Amarquaye stated that transition from one government to the other should not slow government business as has happened in the past.

“Firing people when there is no immediate replacement is a loss to productivity”.

He also added that government must consider fixable working instead of the fix time currently been operated: “The utility companies do not necessary have contest with when going to work. They can go to work at 10am and close at 8pm.

By so doing we will reduce on the traffic congestion and maximize productivity and increase government revenue”.

The Second Deputy Majority Whip, Moses Anim, explained that punctuality has to start from the home which needed to be inculcated in children.

Minority Leader, Haruna Iddrisu backed the initiative of the group and urged them to stay focused and not veer off from their initiative by taking on additional responsibilities.

 

Dangote, the Congo plant and the imperative of African industrialization

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The Dangote Group of Nigeria, one of the pre-eminent industrial conglomerates in Africa, in pursuit of its pan-African development and emancipation strategy, on November 23, 2017 formally launched its newest economic development industrial project, the Dangote Cement plant in Mfila, in Congo-Brazzaville.

With this US$300million , 1.5 million metric tonne per annum plant, the Group now has a presence in 10 of the 17 countries in which it plans to construct and expand cement plans. While it had to re-calibrate the pace and timing of its earlier ambitious plans to complete its various planned plants at an earlier date, because of the economic down turn in Nigeria from 2014, the completion of the Congo plant indicates that the Group’s Pan-African cement plant’s expansion and new plants’ construction programme is still very much on course even though the pace of completion is now staggered over a longer time frame.

This new plant, as an industrial project will have direct and indirect benefits in Congo-Brazzaville that domestic resource-based industrial projects plants usually generate. It is expected to provide at least 1,000 direct jobs and numerous other employment opportunities that will be stimulated by its presence.

For example other sectors that will be stimulated include the following: expansion of local civil and housing construction projects by state and private builders; expansion of cement block makers; the establishment of a transportation fleet for the distribution of the cement and the employment of drivers, conductors and mechanics for the trucks; the expanded use of fuel; the emergence of small and medium scale cement distributors and even big distribution companies and workers and new sale stores; banks, food suppliers and sellers of small dry goods and items.

In short, the impact of this plant will be the progressive creation of new economic activities and employment opportunities. From these new economic activities the Congolese state, the local government and community authorities will derive Internally Generated Revenues (IGR) that did not previously exist.

The various speeches at the launching of the Congo-Brazzaville plant highlighted the economic development significance and prospective impact of this massive industrial project. President Denis SassouNguesso of Congo-Brazzaville, noted that the plant was the biggest industrial plant in the country and the investment represented an industrial revolution within the regional group – Economic Community of Central African States. He noted that from their assessment of the impact of Dangote cement plants in other countries, they had always stimulated multiplier effects through the promotion of complementary and cognate industries and hoped that similar multiple direct and indirect effects will happen in the country. He also noted the timeliness of the take-off of the plant as a contributor to state revenues at a time when his government’s revenues had precipitously declined by 31.3 percent and oil sector revenues had also declined by 65.1 due to the fall in oil prices.

Clearly the Congo-Brazzaville government appreciates the investment, presence and impact of the Dangote cement plant.

In his own address, the Nigerian President Muhammadu Buhari, affirmed that Aliko Dangote and the Dangote Group by their pan-African investments had emerged as “worthy Ambassadors” of the country. He highlighted the various areas in which the Dangote Group had through its massive investments in the cement sector changed the course of Nigeria’s economic history. These include the provision of a key material for infrastructure development, the introduction of road construction with cement, the pursuit of expansion through backward integration and import substitution and the achievement of national self-sufficiency in cement availability and the contributions to savings of over US$2 billion dollars annually from the termination of dependency through importation.

Aliko Dangote, President of the Dangote Group, in his address articulated the significance of the plant in terms of timely completion, its contribution of widespread availability of affordable cement, the plant’s contribution to the country’s expanded cement production capacity in excess of current demand and the consequence of reducing dependency on cement importation. He also noted that the plant will contribute to the country’s economic renaissance through foreign exchange conservation, employment generation, infrastructure expansion and multiple economic activities.

Dangote graciously and gratefully highlighted the strong and dedicated support provided by the government and people of Congo-Brazzaville from project’s conception to completion. Partly in pursuit of the Group’s philosophy and strategy of Corporate Social Responsibility, the Group was implementing several social projects including school construction, provision of scholarships, renovation of a hospital, road construction and bridge renovation. It also affirmed its company’s policy and commitment to give priority in employment to indigenes of the area of the plant’s location.

The various addresses highlighted the great economic impact of the Dangote’s chosen investments in cement production. But they did not often directly and fully underscore the actual primary sources of its revolutionary impact as a specific type of non-dependent industrial project with its inherent catalytic consequences. That is that they are resource-based industrial plants whose production are based on the exploitation and processing of a local resource. In short, the reasons for the great impact of these projects is that unlike the more common, attractive and lucrative arenas of foreign direct investment (FDI) such as extractive, wasting and non-development sectors like mineral and mining sectors and enclave assembly plant industries that are unconnected to the local economic environment, Dangote chose a different trajectory.

The Dangote Group’s choice of resource-based industrialization based on a comprehensive backward integration strategy as the primary pathway and its contribution to African self-actuated and self-directed economic development, prosperity generation, transformation and emancipation is developmentally apt, strategic and fecund.

This can best be understood within the perspective of Africa’s greatest failure in the post-independence era: economic development. This has been due to the failure to create and apply an autonomous economic philosophy and strategy of self-actuated development based on the well-established principles of endogenous technology capacitation and industrialization.

On the contrary, African states and leaders at independence chose the maintenance of the inherited colonial economy, and in the neo-colonial framework of the times, the focus became the expansion of the production and export of raw materials: agricultural and mineral; the mass importation of consumer goods, intermediate goods and capital goods. This entailed the corresponding non-domestication of the historically established levers of development levers: the productive forces – technology and industrialization and equally importantly the ideological premise of development: the psychologically disposition, political will and activated self-agency for self-actuated and self-reliant development that is imperative to any successful development.

The result of this failure of the inherited and non-development neo-colonial economic system and strategy has been the condition of growth without development characterized by the persistence of underdevelopment, expanded dependency and poverty generation. The fact is that no African state since independence from the 1950s has been able to establish and sustain a philosophy, policy and strategy of self-actuated development and secure domestic prosperity generation.

This economic development failure was aggravated by the largely successful recolonization of African economic development objectives, policies, strategies and programmes in the 1980s through the acceptance, imposition and implementation of the Multilateral imperialist agencies – World Bank and International Monetary Fund(IMF) – non-development dogmas embodied in their Structural Adjustment Programmes (SAP) by the African leadership and states. Based on the unproven and unvarying dogmas called conditionalities: currency devaluation, trade liberalization, removal of subsidies, deregulation and privatization, they were not intended in any way to address the core causes of the balance of payments crisis of African economies of the late 1970s and early 1980s, that is African countries development incapacitation, raw material exports, dependency, mass importation, non-industrialization, under-production and poverty generation. It was the African leaders inability or unwillingness to identify and address these fundamental issues and their preference for pre-packaged supposedly neutral external “expert technical” solutions that led them as supplicants to these neo-imperialist agencies.

The substantive objective of these imperialist agencies was to forcefully return the incrementally economically self-directed African states back into the conditions economic colonialism with its exclusive focus on primary commodities (raw materials) production and export and dependency on importation of all manufactured goods. Furthermore, the World Bank and IMF also wanted to effect the removal of African states’ as promoters and activators of economic and social development especially freedom conferring industrialization through the cession of development responsibility by privatization to the undeveloped and dependent local capitalist groups; but more consequentially to foreigners through the fetish of foreign Direct Investments (FDI) as the new promoters of African “economic development”. But the FDI fetish is a dangerously misleading dogma of non-development: it misdirects, misrepresents and disarms societies and leaderships from ownership and responsibility for the philosophy, objectives, strategies for their own societies’ development.

The ability of external forces to inflict these damaging, disruptive and painful consequences of neo-colonial economic failure and their expression in persistent underdevelopment, dependency, underproduction, poverty, beggarliness, humiliation and indignity on Africans, has been possible due to active and direct complicity of much of African  leaderships’ and elite who were successfully programmed to marginalize African agency and responsibility for its own development. These African elite enthroned and accepted foreign diktat, policies and programmes as inescapable for African development.

Yet this situation of the subservience and servility of the psychologically programmed African leadership, elite, intelligentsia has not been uniformly one-dimensional.  Not all African leaderships, elite, intelligentsia, business people, bureaucrats and technocrats have supinely conceded to Africa’s surrender, submission and acquiescence to conditions permanent underdevelopment and cession of self-responsibility for development to others. Some among these were patriotic elite and leaderships who came to the ineluctable and correct conclusion that Africa can only enter into the state of freedom, dignified existence and a prosperous world by the pro-active choice and creation of its own philosophy and strategy of self-actuated development. This new development strategy will comprise the assumption of responsibility; the centrality of African agency; technological capacitation; modernization of all productive forces including agriculture and mineral production but above all the relentless pursuit of mass industrialization and mass production as the indisputable pathway and proven expressions of societal self-modernization in the contemporary world.

In the African business world today, it can be said without equivocation that Dangote and the Dangote Group has been and is in the vanguard of the promotion African self-development through resource based development capacitation; backward integration and genuine import substitution; radical reduction of import dependency for consumer goods and industrial inputs; mass industrialization, mass production and in-country and incontinent prosperity generation.

The expansive range of the industrial products of the Dangote Group beyond cement; and including food and agro industry: sugar, salt, tomato, rice, pasta, milk, flour; poly products and heavy industry like motor vehicles, coal mining and processing, refined petroleum, fertilizer and petrochemicals all attest to the promoter and Group’s understanding of the centrality of industrialization to genuine economic diversification and successful societal development and advancement.

The opening of the Congo cement plant within the Dangote Group’s pan-African industrial development strategy and its multiplier effects, creation of diverse employment opportunities and in-country prosperity generation, all attests to the Group’s contribution economic development and empowerment, and re-dignifying of Africans through the single-minded commitment to economic advancement through industrialization.

What is now required of African states, leaderships, technocratic and bureaucratic elite and business leaders and intelligentsia is following Dangote’s example, to prioritize technological capacitation and industrialization as the indisputable foundations and pathways for the project of Africa’s self-conceived, self-directed, self-funded and self-actuated and non-dependent programme of radical economic transformation and renaissance in the modern era. Only liberated African peoples, states and leaders can create this made in Africa – Africa by Africans for Africans and the world.

EhieduIweriebor is a Professor, Department of Africana and Puerto Rican/Latino Studies, Hunter College, City University of New York, USA.

 

Customer Satisfaction versus Customer Loyalty

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It has been so nice to see people happy with their Black Friday- shopping carrying their purchases with a smile.

But, is a happy & satisfied customer really what any merchant should be after?

You are happy with what you bought. No question about it. What will you buy gain the same thing (if it is a consumable) – same brand/ same service from the same merchant or vendor? Or, will you even go back to the same store/ vendor to buy something else?

You see, a happy, delighted and satisfied customer is not ‘automatically’ a Loyal Customer.

And, it is a lot cheaper and more profitable to ‘create’ Loyal Customers than to keep acquiring and delighting all those 1-time buying Satisfied Customers.

Client Satisfaction versus Client Loyalty.

On an average day Kwame goes to his local Waakye seller around the corner. He purchases the usual amount that he buys. His purchase includes; Waakye, noodles, an egg and a piece of fish. Today’s serving of the meal was not the best he had tasted. The Waakye seemed overcooked and the fish tasted a bit odd. But Kwame has been buying this particular brand of Waakye consistently for about a year now. He doesn’t complain because he knows tomorrow will be better.

A careful analysis of this anecdote shared above tells you a few things about Kwame

  • Kwame has been patronising the waakye for some time now hence his ability to compare its current taste to previous purchases
  • Kwame is a loyal Client of the waakye seller hence his decision that the waakye will be better next time
  • It can also be deduced that Kwame was not satisfiedwith his purchase but has decided to remain loyal to the waakye brand he purchases.

This brings us to the topic of client satisfaction and loyalty.

What is Client Satisfaction?

Client satisfaction pertains to delivering on the promise a seller of a product or service has made. Any product or service we purchase be it a phone, clothes or tickets to a concert has a level of utility to it.

For example, a mobile phone is expected to have certain basic functions such as the ability to make phone calls, store contacts and support basis sms (text messaging. In the case of a smartphone we expect it to support applications (apps) and have large storage spaces. Hence if as a consumer you purchase a smart phone and it is not able to make phone calls. The product has defaulted on one of its core functionalities therefore you won’t be satisfied with the product.

Likewise, any billed performance (e.g. a music concert) where the headline artist does not show up will leave patronisers unsatisfied.

The first step in the client satisfaction process is to deliver the exact specs that a product or service is billed to deliver. After that has been achieved, other factors such as Client service, brand affiliation and after-sales services can then influence client satisfaction

Client satisfaction is a great way for producers of goods, marketers and business owners to measure whether their product performing up to expectation.

What about Client Loyalty?

Client loyalty exists when a client continues to purchase a particular brand of a product or service when there are other alternatives of the products. Client loyalty for a brand can be said to be exceptionally strong when there are cheaper and/or better quality versions of the same product available. Client loyalty allows entrepreneurs and business owners to calculate important metrics such as Net Promoter Score and Client Lifetime Value. In the story provided above Kwame can be described as a loyal Client of the waakye seller because he shows clear characteristics of being loyal to the Waakye seller’s brand. Although he did not like the taste of the food he purchased, he decided that the next day’s purchase might be better

When clients are loyal to a brand, they tend to be the core marketers of that brand. As the mantra goes “It is easier to maintain old clients than acquire new clients”. Therefore building brand loyalty must be at the heart of every goods and service provider.

What is the difference?

The difference between these 2 key concepts is not very vast hence the reason why most people use it interchangeably. But simply put, client satisfaction is a necessary condition for client loyalty. Entrepreneurs and business owners must work had to increase client satisfaction which can be achieved by delivering on brand promise and going the extra mile. Only after that has been achieved will the brand have loyal fans.

Can they be measured?

Yes, both Customer Satisfaction and Customer Loyalty are measurable. Surely you are aware of all those customer surveys, questionnaires, etc measuring Customer Satisfaction.

Customer Loyalty is usually measured by NPS, the Net Promoter Score – a loyalty metric developed by Fred Reichheld from Bain, the same man that came up with Customer Satisfaction measurement as an idea, an idea that he has long ‘rejected’. Basically, the NPS tracks how your customers represent your organization to their families, friends, neighbours and even professional connections / associates.

Customer Loyalty Measurements have long been evolved since the introduction of the NPS; but that’s the topic of another article.

The Client Satisfaction Trap.

A lot of time, we hear people or even business themselves boosting that they have achieved 95%, 96% or even 99% Customer Satisfaction.

What is really so great about this? Absolutely nothing! If you have achieved 96% Customer Satisfaction, what that really means is that in every 100 Customers, 4 of them will badmouth your business -from now to eternity- to all their family, friends, neighbours and even colleagues at work.

So, you will have permanent damage from these 4 customers. The other 96? Well, they bough something, they are happy and be sure that next time most likely they will go to a competitor. Let’s ‘rephrase’ it: don’t you ever go to new restaurants or not ever return to one tat you had a nice meal?

But again, nothing stops you to turn those 96 Satisfied Customers into 96 Loyal Customers- that’s what Customer Loyalty is all about!

All that aside, all data -including Customer Satisfaction Measurements- can be manipulated and interpreted the way someone wants them to ‘look like’.

In Conclusion
Every time you make a sale, yes there is a revenue associated with it, but there is also always an acquisition cost. And there are so many studies showing that it is cheaper and more profitable to turn an existing Satisfied Customer into a Loyal Customer instead of going on with the acquisition of new Satisfied Customers.

Also, the opportunity to cross- & upsell to a Loyal Customer is a lot higher (some people claim 4 times higher) than cross- & upselling to a Satisfied Customer.

Loyal Customer is a long- term relationship that generates a constant stream of income over the years. So, would you really want 1000 Satisfied Customers? Or 1000 Loyal Customers?

Good Luck + Thank you,

Spiros and Kwaku

 

About the authors: Both Kwaku Abedi and Spiros Tsaltas are associated with a unique Customer Loyalty Startup :  HireLoyalty (www.HireLoyalty.com)- based in Accra, which is coming out of stealth mode in the next few weeks offering both Consulting and Training in anything relating to Customer Loyalty. 

They welcome all your comments/ remarks/ feedback /suggestions at Press [at] HireLoyalty.com. HireLoyalty can be reached at +233 20 741 3060 or +233 26 835 2026

As a NED (Non-Executive Director), Spiros is also associated with HIREghana ( www.HIREgh.com ) and  he can be hired via them (+233 50 228 5155) 

© 2017 Kweku Abedi & Spiros Tsaltas and © 2017 HireLoyalty

 

Be sure your electronic transactions are secured this X’mas……Pt.1

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The call for a shift towards a more cashless society has never been that stronger like it is today. Financial institutions as well as Telecommunication companies have intensified their campaigns for electronic payment options. Not only are they talking about it but there are continuously coming up with innovative e-products for the Ghanaian market.

At a launch of one of the recent innovations in our quest for a ‘cashlite society’, there was a sweeping agreement that the Ghanaian in general loves handling cash. That is generally true because we have grown up to see it done that way. And over the years we have learned ways in which to keep our cash safe in our wallets.

I have also witnessed auntie Esi, who is a trader at the Ashaiman central market handled huge amounts of money in a unique way. She, like most of our market women would have their monies in some form of a sack tied around the waist. It was also commonplace to see ladies keep monies in their braziers those days, which is however minimized today: I think the breast cancer education has gone down well.

Perhaps having fat wallets to display huge sums of money anytime we make a purchase seems to put as in that ‘social class of the haves’. As one of the speakers at the launch rightly puts it: ‘we all have our stories to tell with carrying huge sums of money’. Auntie Esi has had her own ordeals which I still remember since my teens. But as a teenager I was always amazed seeing her carrying huge amounts again and going about her business. Sometimes she has to be accompanied by my cousins, Etornam and Eli especially during early hours of the day.

Maybe most of us, just like auntie Esi had no alternative means of carrying money for our daily use. Today that shouldn’t be the case for any Ghanaian. At least we’ve heard about the various cards the banks are offering.The telecoms are also preaching the message of mobile money: Airtel’ Mr. Money advert, tiGO’ ‘No Wahala’  and MTN’ mobile money.

You see having the cash in our pockets gives us the guarantee that it is safe and secure as long as we could feel that our wallets are intact. We also know we have control over how we spend our monies. What about access when we need it; we believe it’s just a pocket deep and we have our monies in hand. The various electronic money platforms also promise all these: control, convenience, easy access and better security. In this series I am going to mainly look at the security assurance from one of the most recognised players in the e-payment process protection. Visa over the years have assured patrons of its high security technology and that they should feel free and safe to make e-transactions.

Before we go into how VISA is working to ensure that monies on our plastic cards are safe, I would want to hammer home this fact; the best strategy in securing your money starts from you the card holder.

The Visa Assurance

Visa has in mind the basic strategy that makes-up the best security arrangements one can get anywhere in the world. Visa has in place measures to help prevent possible fraud situations. They are also able to detect when the situation has by passed the prevention level. Then when the first two steps have been by-passed and the actual fraudulent activity had taken place, Visa has in place procedures that ensure you don’t bear the liability.

My understanding of these 3 key processes gives me the confidence of  holding those VISA branded cards for accessing  my money and for all my transaction here in Ghana and  abroad. So I would want you to follow me in the following series to understand these processes. Things are difficult these days; you should never put yourself in a position of being a target for robbery attacks.So how are the preventive measures that VISA has in place ensuring that we don’t fall victims to fraudsters who we know are everywhere, even on electronic platforms?

If you happen to have a Visa branded bank card, just turn to the back, you will see a 3- digit number which is usually separated from the one on the signature strip. What this is essentially for is to ensure that indeed you have the card in your possession in situations where you are making purchases online or you are being asked to give it over the phone for specific purposes. This is very critical, because we have all, in one way or the other shared our account details with either family or friends and also for business transactions. It is possible that a business partner who happens to know your address and your account details can attempt to make purchases using your card information.

But if   he tries to buy something from Amazon for instance he will be required to provide the 3-digit security code which only you, having the card can provide. So his attempt will be thwarted.

If this unscrupulous individual attempts to give some fabricated numbers, a cross checking is first done from your  bank or the institution that gave you the card for validation before being allowed to proceed. To be continued…….

 

(E)-commerce & business Tips:

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Africa is our home….We drive her growth

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“No two countries are the same. Every country in Africa has a different culture, a different economy, a different way of doing things.” Extract from Chinua Achebe’s Anthills of the Savannah

Within the development agenda, the agricultural sector plays a critical role in the process of economic development. But more fundamentally, nothing is more important to humanity and the stability of societies than a reliable and affordable supply of food. Increasing global food supply to accommodate a world growing to 10 billion or more people, however, remains one of the critical challenges of the 21st century.

The world’s population is expected to hit 9.3 billion by 2050 automatically increasing global food demand by 70 per cent. As unfamiliar as this counter-narrative may sound, Africa, with the right investments, holds the key to achieving a ‘zero-hunger’ target despite escalating population growth and adverse effects of climate change.

Now, let us throw in some facts that bear this claim out.  Africa has around 60% of the world’s uncultivated arable land. Also, the continent has 733 mn Ha of arable land, accounting for 27.4% of the world total, compared to 570 mn Ha in Latin America and 628 mn Ha in Asia. However, only 3.8% of Africa’s surface and groundwater is harnessed, while only 7% of cropland is irrigated, of which 3.6% is located in Sub-Saharan Africa (SSA). Clearly, African agriculture has considerable capacity for growth.

SSA, what we refer to as the ‘region of opportunity, experiences the greatest differences between potential and realized yields for several crops, particularly maize and rice. Humid areas appear to report the largest gaps and arid areas the smallest. Also, yield improvements for various cereals have been hampered by low technology adoption; poor rural infrastructure development, particularly roads and irrigation; high fertilizer prices; and various climatic and demographic factors.  However, the yield gap for most crops could be reduced by appropriate use of improved crop varieties; recommended application levels for appropriate fertilizers; and adequate management of nutrients, water, pests, and diseases.

Africa has potential to create a trillion-dollar agriculture sector if supported with improved agricultural cultivation and livestock practices, higher quality, more precise inputs, selective expansion to high-quality agricultural land, and imports. The value of African agricultural output is forecast to increase from USD 313 bn currently to USD 1 tn by 2030, offering significant potential for investments in the sector.

 

And how do we know this?

The Standard Bank Group, the parent organisation of Stanbic Bank Ghana, understands this. With an established presence in 20 African countries, the Bank not only know the dynamics of each local market, its specialist sectors and its communities; we are also committed to every one of them. So when it comes to doing business in Africa, investors know they are dealing with the bank that truly celebrates unity in diversity.We offer a common point of co-ordination for deals and opportunities which acts as a trusted facilitator and co-coordinator through linking opportunities across geographies between Relationship Managers.

 

 

The writer is Head, Commercial Banking,Stanbic Bank, Ghana

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