Alberta Quarcoopome’s thoughts … Avoiding painful customer exits (2)

“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they...

Alberta Quarcoopome‘s thoughts: Avoiding painful customer exits (1)

“Your most unhappy customers are your greatest source of learning” ~ Bill Gates Dear reader, welcome to a new series involving the painful customer losses. The...

Alberta Quarcoopome’s thoughts …How are you managing the dangers of over-digitization?

“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach...

Banking Survey 2020: Alberta Quarcoopome’s thoughts …DIGITAL BANKING:  A win-win for banks, fintechs ...

“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from...

Alberta Quarcoopome’s thoughts ….Assertiveness is key in the new normal’s  risk environment (2)

Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again,...
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