The customer was expectedly furious. Her order had been botched and she had come in to lodge an official complaint. Interestingly, the front line employee she encountered that afternoon was so calm, it looked unreal. As the customer got angrier as she narrated her ordeal, the front desk lady...
Tribunal dismisses all claims and orders Sibton to pay cost
A Tribunal constituted under the auspices of the London International Court of Arbitration (LCIA) has issued an award in favour of the Bank of Ghana dismissing all claims brought by Sibton Switch Systems Limited (Sibton Switch) in relation...
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We...
Banks play a central role in all modern financial systems. To perform effectively, banks must not only be safe but also be perceived as such. The single most important assurance of safety is capital, which can be defined technically as the excess of economic value of a bank’s assets...
Bui Power Authority (BPA), has hinted that work is on-going steadily to add one million watts/one megawatts (1MW), of another renewable energy project to the national grid.
According to the Authority, the 1MW Floating Solar PV system, constructed on the Bui Dam reservoir, that is to be add it to...
In a resounding call for unity and economic progress, Eva Esselba Mends - Chief Director at the Ministry of Finance - issued a fervent plea for urgent and deliberate pursuit of economic integration within the West African region.
As West Africa grapples with economic challenges, political instability and an increasing...
Given the unprecedented surge in gold price and the colossal gains most mining companies made last year, General Secretary, Ghana Mineworkers’ Union (GMWU), Abdul-Moomin Gbana said the Union expects that mining companies would take strategic advantage of the boom to invest in modern infrastructure and expand existing ones, increase...
The Deputy Minister of Lands and Natural Resources, Mr George Mireku Duker, has assured workers of Awaso Bauxite Company Limited in the Western North Region that the government would not shut down the company.
He said the state would protect the workers’ interests at all times, adding adequate compensation would...
The far-reaching implications of finding commercially viable quantities of oil and gas in deepwater drilling off Ghana was one of several topical issues explored by Kevin Okyere, CEO-Springfield Group, in an in-depth interview he gave recently to Oxford Business Group’s online broadcasting channel, Global Platform.
Okyere told OBG that Springfield’s...
The Social Entrepreneurship Hub (SE-Hub), A Rocha Ghana and the International Union for Conservation of Nature (IUCN) Ghana, in collaboration with the Environmental Protection Agency (EPA), have organised a seminar to educate businesses in the Sekondi-Takoradi Metropolitan Assembly on the need to adopt sustainable approaches to doing business.
The entrepreneurs...