By Samuel SAM The Managing Director (MD) of Agricultural Development Bank (ADB) PLC, Alhaji Alhassan Yakubu-Tali, has reaffirmed the bank's commitment to providing exceptional services, innovative solutions and strong partnerships to empower customers and drive growth for both the bank and the nation. Speaking at the 2024 Customer Service Week themed...
By Senyo M ADJABENG Today's workforce presents unique challenges and opportunities for talent acquisition professionals.  As Generation Z (Gen Z) enters the workforce in increasing numbers, organizations have no choice than to rethink their strategies to attract, engage, and retain this dynamic group of ‘newbies’. Born between 1997 and 2012, Gen...
By Mark Anum NORTEY  and Obed Annan NORTEY Picture this: you're at a local pharmacy, and despite your urgent need for medication, the shelves are filled with medicinal commodities you can’t afford. This scenario is all too familiar for many Ghanaians, particularly in rural areas, where access to affordable essential...
By Samuel Kweku KUMAH and Valerie ZULEE In Ghana, the festive spirit of Christmas often brings joy and togetherness. However, in recent years, the season has also highlighted the harsh realities of climate change. In December 2023, Accra experienced heavy rains that flooded streets, leaving homes waterlogged and businesses in ruins....
By Samuel Sam The Managing Director (MD) of Agricultural Development Bank (ADB) PLC, Alhaji Alhassan Yakubu-Tali, has reaffirmed the bank's commitment to providing exceptional services, innovative solutions and strong partnerships to empower customers and drive growth for both the bank and the nation. Speaking at the 2024 Customer Service Week themed...
Taptap Send, a leading money transfer company, has resumed its operations to Ghana after a month-long pause due to regulatory directive by the Bank of Ghana (BoG). The company’s operations to Ghana was suspended between November 8 and December 8, 2024 because BoG said TapTap Send operated an offshore cedi...
Absa Bank’s ‘Change Your Story’ campaign has come to an end, having rewarded various customers with GH¢800,000 since the campaign’s beginning in July 2024. The final cheque presentation ceremony came off at the bank’s High Street branch, attended by Charles Addo, Retail Banking Director, and Nana Essilfuah Tamakloe, Director of...
…forms part of 10-year financial inclusion celebration Fidelity Bank, Ghana's largest privately-owned indigenous bank, recently hosted a dinner and awards ceremony to recognize the exceptional contributions of its agency banking network. The event, held at Wesley Towers in Accra, served as the culmination of regional award ceremonies in Tamale, Kumasi, and...
By Emmanuel K. GADASU In an era where data-driven strategies shape decision-making across various sectors, the church must also embrace this approach to fulfil its mission more effectively. The congregation is composed of individuals from different walks of life, each with unique spiritual, emotional, and social needs. From youth and...
By J. N. Halm Without exception, every customer comes into an interaction with expectations. Even if the customer has absolutely no idea of what to expect—even if it is the first time the customer is encountering the product or service—there is always an expectation in the customer's mind. Even first-time...