By Juliet Aguiar DUGBARTEY
MTN Ghana has urged subscribers to be vigilant on emails and phone calls from scammers and fraudsters in order not to be defrauded.The company noted that fraudsters are calling subscribers and posing as MTN officials to assist with customer’s pin reset.
Also, they care calling MTN subscribers to reverse a wrong transfer made to them as well as playing recordings that mimic’s MTN’s call center response to customers’ request among others.
“We know that MTN MoMo system is secured but unfortunately customers still get defrauded” Mr. Teddy Hayford-Acquah, Acting Regional Senior Manager, South West of MTN told B&FT.
HOW DO THEY DO IT
According to him, these fraudsters are sending customers messages that their numbers have been blocked and that they have won a promotion.“Customers are to be cautious of money doubling schemes on radio and TV; some fraudsters also take shots of a merchant’s transaction log and then call the customers to defraud them based on the information they have on their transaction as well as play with numbers so when you pick they engage you” he addedHe mentioned that messages and apps are increasing and are usually disguised as COVID-19-related messages.
WHAT TO DO
He therefore urged customers of MTN to exercise caution opening text messages, email links, whatsapp links among others.“Some of them send URL links informing customers that MTN is sharing free data. As soon as you click, it will take you to a malicious site. There are offers of a ‘coronavirus map’ app -to track the pandemic but rather downloads virus unto your device” he pointed out.
Mr. Hayford-Acquah added that phone calls from scammers pretending to be health officials asking for your personal information, or saying they have test results but need your credit card details to process a payment is false.
On security tips he added that MTN Mobile Money will not under any circumstance, ask for customer’s MoMo PIN code.
“MTN Mobile Money staff will not demand money from you to redeem your prize. Do not use MoMo PIN for a very long period, change PIN at least every month” he said.
He urged customers to protect their pin numbers at all times and change them as soon as they think they have been exposed or compromised.
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