By Elizabeth PUNSU
A total 377 representing 89.3 percent of 422 complaints received against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL) for first quarter ending March 2025 were resolved successfully, the Ashanti Region Public Utilities Regulatory Commission (PURC) office has said.
“Of the total complaints, 397 – accounting for 94.1 percent – were made against ECG, while 25 complaints, or 5.9 percent, were directed at GWL,” said PURC’s Public Relations Officer, Richard Asiedu, at a press conference in Kumasi.
He added that a total of GH₵52,129 was recovered from the utility companies as refunds to consumers, with an additional GH₵108,371 recovered as revenue for the regulated utilities – ECG and GWL. y
Mr. Asiedu also noted that with intervention of the regional office, GWL received GH₵6,000 in compensation from road construction companies for damage to its distribution infrastructure.
Further interventions by the regional PURC office included replacement of three faulty electric poles, two transformers and 30 defective meters. The office also facilitated installation of four long-delayed service connections and the repair of 30 pipe-bursts.
According to Mr. Asiedu, this report summarises regulatory activities undertaken by the Ashanti Regional Office for first quarter ending March 2025 – highlighting their impact on both consumers and utility providers.
Key activities included handling consumer complaints, community monitoring, public education campaigns, a workshop on ECG’s billing system, situational assessments of electricity and water supply, visits from the Water Services and Performance Monitoring Directorate and Energy Directorate and special field investigations.
The report also included updates on work of the Obuasi Consumer Services Committee (CSC) and outlined new initiatives by the regional office.
Public education
The PRO further mentioned that the Commission continued to expand its public engagement and visibility through targetted outreach efforts. These included collaborations with schools, religious institutions and media platforms such as radio and television.
PURC contact leaflets were also distributed to help consumers connect with the Commission from their homes.
As part of its outreach efforts, the regional office visited the Kyerayanso and Kwapia communities in Atwima Mponua and Adansi North districts respectively to conduct public education and hold complaint clinics.
