In an effort to provide more accessible and convenient service to its growing customer base, leading telecommunications provider, Telecel Ghana, has opened its newest retail shop at the Marina Mall in Airport City, Accra.
The new retail shop marks yet another step toward the telco’s goal of increasing their touchpoints across Ghana and making access to in-person support easier and more convenient.
“On a daily basis, we receive a high number of customers walking into our corporate headquarters in Airport City for customer support hence we found it prudent to open a retail shop in the area to serve our customers’ growing demand for voice, data and cash products and service,” said Mercy Akude, General Manager of Commercial Operations at Telecel Ghana. “We are delighted to cut the ribbon to our shop in the Marina Mall and be accessible to more customers.”
Located on the ground floor opposite the Marina Supermarket inside the mall, the new retail shop brings the number of Telecel Ghana retail outlets in Accra to 57. The telco currently has over 400 physical touchpoints at vantage locations across the length and breadth of the country.
Ernestina Amoah, Centre Manager for Marina Mall, believes the retail shop will draw more people into the mall as it will increase the diverse services shoppers can access when they visit. “We are truly excited to have Telecel Ghana open its retail shop inside the mall. Having their presence here will help increase our foot traffic and we have shops in here that provide complementary services for Telecel users as well.”
The opening event was attended by Telecel Ghana’s senior management team and staff, mall management and customers. As part of the opening, the first set of Telecel customers received branded souvenirs and gifts for their patronage. Business hours at Telecel Ghana’s Marina Mall retail shop are Mondays through Fridays – 9am to 7pm, Saturdays – 9am to 5pm, Sundays and holidays – 12pm to 5pm.
