The Chief Executive of Stanbic Bank, Kwamina Asomaning, visited some clients at the central business district to learn more about their businesses, solicit feedback and appreciate these customers for their loyalty as part of the global Service Week celebrations.
Mr. Asomaning, accompanied by a team from the Tudu branch of the bank, spent time with clients who were very elated to have the delegation – and expressed their gratitude to the bank’s leadership for their gesture.
Explaining the visit’s purpose, Mr Asomaning said: “As we celebrate Customer Service Week, it is important for us to appreciate our clients who have stuck with us through thick and thin. Our customers are a very important part of what we do at Stanbic Bank, and as leader of the bank I am here with my team to personally say a big ‘thank you’ to our loyal enterprise customers here at the Makola Market.
“We are grateful for your partnership and trust in us to grow your money. Today we are not here to sell any product to you. Rather, we are here to thank you for your commitment; and if there is any way we as a bank can help you grow your business, we are here to listen and lend a helping hand. Thank you for allowing us to help make your dreams possible,” he added.
A trader at the Makola Market, Mr. Kweku Amoah, CEO-KanKanduro Enterprise, thanked Stanbic Bank for their customer service and helping his business grow. He said: “I joined Stanbic Bank two years ago, and it is through their support that my business has grown. I was with a different bank before Stanbic, but they were not of much help; but since I joined Stanbic my business is doing much better. I always recommend them to my colleagues because I know they can help them too. When you go to some places the people talk to you anyhow, but at Stanbic they check up on us regularly; they are always ready to help us out when we need it. I am happy that their boss has come here today; it feels good to be part of the Stanbic family.”
Kwamina Asomaning and the team rewarded customers for their loyalty with exciting gifts including souvenirs from the bank. Mr. Asomaning congratulated staff of the bank for their excellent customer service and encouraged them to continue their hard work and keep pushing the brand promise of making dreams possible.
This year, Stanbic Bank joins the world to celebrate customer service with the theme ‘Celebrate Service the Stanbic Way’. The bank has outlined a number of activities for the entire month of October, targetted at celebrating their loyal customers for their support – and also members of staff for their excellent customer service.
