Hubtel at 20: The story of connecting businesses to communities

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A Journey of Vision, Resilience, and Innovation

On a warm, expectant evening in Accra, beneath glittering chandeliers and the weight of 20 years of memories, something rare unfolded — a celebration not just of a company, but of a journey stitched together by resilience, youthful ambition, bold risks, and relentless innovation.

Billed as Hubtel’s 20th Anniversary Thanksgiving, the night quickly revealed itself to be more about a story than a milestone, brought to life by some of the country’s biggest gospel acts, including Joe Mettle, Piesie Esther, and Perez Music.

The Humble Beginnings: A Letter to God

The evening offered a deep moment of reflection for a company that has evolved from a startup to an industry leader in payment platforms and E-commerce. Instead of a conventional CEO address, Hubtel’s co-founder and CEO, Alex Adjei Bram, read a deeply personal letter to God, recounting the twists and turns that led to Hubtel’s birth:

  • The painful rejection from medical school that felt like failure but turned into divine redirection.
  • The crushing political loss at university elections, which instead opened doors of leadership.
  • The courageous first steps after graduation, armed only with a printed business card, no investors, no office, and a burning belief.
  • The fragility of the early years, when faith was often the only currency.

As Bram spoke, the room fell silent, not out of politeness but reverence. Each word carried remembrance of lean times, small wins, overlooked miracles, and enduring friendships.

“We didn’t know what we were doing,” Bram admitted. “We only knew that as long as we stood for good and pursued love for our customers and mankind, You would be with us.”

Since then, Hubtel has moved through significant phases, first as the go-to bulk SMS platform for businesses, then transforming into the tech and payment giant it is today. Bram gave thanks for every door opened and closed, for early mentors, hard seasons, and a market that forced them to evolve. Above all, he thanked God for being present — not just in loud victories but in quiet, consistent provision.

A Reflection of Ghanaian Excellence

The evening also saw stirring remarks from the Minister for Communications, Digitalization, and Innovation, Sam George, a fellow alumnus of KNUST like Hubtel’s founders. He praised Hubtel’s story as a powerful reflection of Ghana’s potential.

“The Hubtel story highlights a major fact we should all be proud of as Ghanaians,” he said. “It speaks to the power of local innovation and proves that Ghanaian talent can compete at the highest levels. You don’t have to leave Ghana to achieve greatness.”

He lauded Hubtel’s pioneering work in messaging, payment systems, and E-commerce. “When Ghana needed ways for businesses to connect faster, Hubtel built it. When payments needed to be easier, Hubtel innovated. They have not just participated in Ghana’s digital transformation; they have led it.”

A Testament to Youthful Innovation

Minister for Youth Empowerment, George Opare Addo, emphasized that Hubtel’s success is a testament to what Ghanaian youth can achieve with foresight, opportunity, and resilience.

“This is not just a celebration of a company’s milestone; it is a celebration of what the Ghanaian youth can do,” he declared.

He highlighted that every young software engineer, marketer, and delivery partner at Hubtel stands as proof that innovation can create jobs and new possibilities. Opare Addo urged more private sector players to support the government’s “one million coders” program, aimed at equipping youth with vital digital skills.

“I want to challenge not just Hubtel but the entire private sector to invest heavily in digital skills development, mentorship, and entrepreneurship support. It is the surest way to empower our youth for a digitally competitive future.”

Quiet Strength in the Business World

Patience Akyeanu, Hubtel board member and chair of its audit committee, drew on her deep experience in banking and insurance to underscore Hubtel’s often unseen but critical role in Ghana’s digital economy.

“In banking and insurance, digital transformation has shifted from a luxury to a lifeline,” she said. “At the heart of Ghana’s digital evolution, Hubtel has consistently been a key player.”

Akyeanu praised Hubtel’s early recognition that technology would be the great enabler, investing ahead of trends to build platforms that empowered businesses to connect, transact, and build trust.

The Road Ahead: A Call to Courage

Throughout the night, one theme persisted: Hubtel’s journey is far from over. Artificial intelligence, big data, and emerging financial technologies will shape the next frontier. And with Hubtel’s history of bold reinvention, tireless learning, and deep commitment to Ghana, many believe they will not just adapt to the future — they will help shape it.

About Hubtel

Hubtel is a leading indigenous Ghanaian tech company that makes it easy for people to find and pay for everyday essentials and connect with businesses. Its mobile application allows users to order food, pay bills, and make payments seamlessly.

Hubtel’s mission is to drive Africa forward by enabling everyone to find and pay for essentials, aiming to become Africa’s most useful company — a platform that allows anyone to easily participate in the emerging digital economy across the continent.