Chief Executive-National Petroleum Authority (NPA) Dr. Mustapha Abdul-Hamid has commissioned a call centre for the Authority, to increase efficiency and timeous handling of customer complaints and inquiries.
The call centre – under the Consumer Services Unit-Corporate Affairs Directorate of the NPA – has ten agent lines and software portals, including that of a supervisor which customers can call with complaints or inquiries.
Upon receiving calls, the agents will relay complaints or inquiries to the relevant technical directorate for investigation and feedback.
Commissioning the call centre on Monday, Dr. Abdul-Hamid noted that the Consumer Services Unit already has officers assigned to receive complaints and inquiries.
He said the call centre’s establishment is to assure customers of a rapid response to their complaints and inquiries.
The NPA boss stressed that the centre will deepen interaction with the public.
He charged call centre agents to be ready and alert in receiving calls and channeling complaints and inquiries to the relevant directorates for action.
He said he does not want a situation in which people prefer reporting their concerns to radio stations instead of regulatory institutions.
In her remarks, Director-Corporate Affairs, NPA, Maria Edith Oquaye said consumer service officers have undergone call centre training tailored toward preparing them to ensure efficiency in their work.
Mrs. Oquaye assured customers that the officers will deliver quality service.
