Insurance group, Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life, has been awarded the coveted Customer Care Award for going beyond to deliver an excellent customer experience at the just-ended Ghana Insurance Awards held at the Labadi Beach Hotel in Accra.
The company’s unique approach to customer care, deeply rooted in its dedication to placing customers at the heart of its operations, has been recognised.
Hollard’s innovative technology, personalised service, and unwavering commitment to a customer-centric approach have set it apart as the Customer Care corporate Insurer, establishing a new standard for excellence in the insurance sector.
Speaking on the back of the award, Cynthia Ofori-Dwumfuo, Group Head of Marketing and Corporate Affairs, said, “At Hollard, our purpose is to treat everyone with care and dignity. Hence, we put customers first in all our efforts.
“For this reason, we opened a state-of-the-art Customer Experience Center with a toll-free number, 0800 444 999, to augment our customer care efforts while enabling our customers to reach us without hassle. We have also intentionally revamped our customer service offerings to put our customers first”.
“Today, we are thrilled that our collective efforts to deliver exceptional customer experience have been acknowledged.
This award is a testament to the hard work and dedication of the staff of Hollard Ghana, who have consistently upheld the ‘Putting Customer First Charter’. We also extend our heartfelt thanks to our customers for their unwavering trust in us. This award is as much theirs as it is ours. Thank you”, she added.
Xodus Communications Limited organised the 7th edition to provide a spectacular occasion for insurance industry players to celebrate and network while rewarding achievements and leadership in various key areas.
The event also promoted the industry’s growth through progressive competition, innovation, and adherence to the highest professional standards in the sector.
