Pretexting: the art of deception in cybersecurity

Pretexting is a form of social engineering where attackers use tactics that rely on their skill in constructing a believable storyline to trick individuals into divulging sensitive information. It is a deceptive tactic often used to steal sensitive data and commit fraud, requiring more than just technical skills—it requires a storyline.

How pretexting works

The essence of pretexting lies in its ability to create a convincing narrative that disarms the target’s suspicion. Attackers often invest considerable effort in researching their targets, gathering information from various sources such as social media, public records, or even previous interactions. This information is then woven into a plausible scenario that aligns with the target’s interests, concerns, or responsibilities.

Creating the pretext: The attacker begins by researching the target to gather as much information as possible. This can include details about the target’s job role, personal interests, professional relationships, and organizational structure. Armed with this information, the attacker crafts a convincing pretext, often adopting the guise of a coworker, technical support representative, trusted authority figure, or distant acquaintance.

Establishing trust: The success of a pretexting attack hinges on establishing trust with the target. The attacker uses the pretext to build rapport and create a sense of legitimacy. This might involve using industry-specific jargon, referencing mutual contacts, or fabricating urgent situations that pressure the target into acting quickly.

Extracting information: Once trust is established, the attacker proceeds to extract the desired information. This could involve requesting login credentials, bank account details, personal identification numbers, or other sensitive data. In some cases, the attacker may manipulate the target into performing specific actions, such as transferring funds or changing account settings.

Examples of pretexting attacks

Impersonation of authority figures: One common pretexting tactic involves impersonating a senior executive or a government official. The attacker contacts the target, often an employee, claiming to need sensitive information for urgent business matters or compliance reasons. The target, fearing repercussions, complies without verifying the request.

Technical support scams: Another prevalent form of pretexting is the tech support scam. Here, the attacker poses as a technical support representative from the organization’s IT support company. They contact the target, claiming that their computer is infected with malware and needs immediate attention. The attacker then guides the target through a series of steps that grant them remote access to the target’s system.

Personal information requests: Pretexting can also involve more personal scenarios, such as pretending to be a friend or family member in distress. The attacker contacts the target, weaving a story that prompts the target to provide financial assistance or share personal details that can be exploited further.

Executive spoofing: Here the attacker pretends to be a high-level executive, often rushing employees to bypass normal security procedures to fulfill a critical and confidential request.

Protecting against pretexting

Effective protection against pretexting requires a combination of awareness, vigilance, and organizational policies:

Education and training: Regularly educate employees and individuals about the risks and signs of pretexting. Training sessions should cover common scenarios, the importance of verifying identities, and the potential consequences of falling victim to such attacks.

Verification protocols: Implement stringent verification protocols for any request involving sensitive information. This can include calling back the requester using a known and trusted contact number, verifying identity through multiple channels, or confirming requests with a supervisor or colleague.

Information sharing policies: Establish clear policies regarding the sharing of information. Employees should be instructed to never share sensitive information over the phone or email without proper verification and to be cautious of unsolicited requests.

Incident response plans: Develop and maintain incident response plans that include procedures for dealing with suspected pretexting attacks. This ensures that if an attack is identified, it can be contained and mitigated quickly.

Encourage skepticism: Teach employees to question the legitimacy of unexpected requests for information, particularly when the requester is pressing for urgency.

Conclusion

Pretexting represents a significant threat because it exploits human psychology rather than technological weaknesses. By understanding and preparing for these types of attacks, individuals and organizations can better protect themselves from the financial and reputational damage they cause. Awareness and proper security protocols are critical in thwarting these deceptive maneuvers and safeguarding sensitive information from these sophisticated fraudsters.

Author: Ben TAGOE,  CEO, Cyberteq Falcon Ltd.,  [email protected]