SMT Ghana, official distributor of Hitachi Construction and Mining Equipment (HCME) range, has held an open day event to showcase the latest Hitachi product range – Heavy Duty Machines.
SMT Ghana, as one of the leading dealers of construction, transport and mining equipment in the country, holds a series of open house events throughout the country to showcase its products and orient stakeholders toward the need to use premium brand quality mining equipment for maximum output.
The latest of such product showcasing event was held last week in Tarkwa at the SMT Ghana – Tarkwa premises – to showcase the reliable Hitachi range.
SMT Ghana offers a range of mining machinery, including rigid dump trucks and excavators up to 8,000 tonnages for the toughest mining jobs. SMT’s tough, reliable range of excavators and leading aftersales support deliver the essential efficiencies that are required for every project.
Welcoming guests at the Hitachi open day event, Managing Director of SMT Ghana, Mr. Alex Dutamby, was upbeat about the collaboration with Hitachi. He saw it as great news for the customers and the industry as he described the Hitachi mining equipment as a machine built to deliver productivity, performance, durability and reliability which offers more range for SMT Ghana.
“As miners, it is critical to have a reliable machine and as Hitachi stands for reliability, we are here today at this open day event to provide extensive information about the Hitachi products and to inform you of the support SMT Ghana will give as the official dealer.”
Guest of Honour, Wayne Patridge, Manager Sales-Heavy & Mining for the Hitachi Group, noted that the engagement of the Hitachi equipment over the years is a testimony to the strength and the important partnerships the group has built over the years.
“At HCME, we take pride in being your solution partner, dedicated to providing innovative and efficient solutions to your construction and mining needs. Our commitment to excellence and quality has led us to become a trusted name in the industry,” he said, thanking customers for their loyalty.
The Hitachi Group, he assured, will continue to invest in more collaboration and will not only take pride in celebrating the present achievement, but continue looking forward to its innovation, growth and success. “Together let us overcome challenges and embrace opportunities to build a brighter future.”
Sales support
Yaw Anim Baffour, SMT Ghana’s Hitachi Sales Manager, and Frederick Calmes, SMT Africa’s Key Account Manager–Mining, gave a presentation on the new Hitachi Range, emphasising that as mining activity is important for economic growth, SMT Ghana has invested adequately in this sector with the availability of small to large-scale mining quarry equipment with the trusted Hitachi to partner such drive.
Aftersales support
Rodrigo Antonello, SMT Ghana’s Hitachi Parts and Service Manager, and Samson Atugba, SMT Ghana’s Hitachi Parts Sales Manager, who were on hand to provide information on Aftersales support, reiterated that SMT Ghana has invested in three key areas.
First of all, the SMT network, with four branches across the country – Accra, Tamale, Tarkwa and Kumasi – ensures customers are closer to the product and can easily access after-sales services as well.
Secondly, the SMT Team, with dedicated sales and service teams, coupled with the availability of genuine spare parts, equates logistics and good technicians to drive productivity.
Finally, the training academy is readily available to train customers before products are delivered.
They added that the company focuses on four key areas: service contracts, onsite visit, unique solutions, and training as an investment in aftersales service.
