Automation and banking – they go together like Tom and Jerry. It’s a match made in heaven, and a leading Ghanaian bank’s decision to put their money where the bots are has taken them on the ride of their lives.
Imagine this – every day, bank staff are required to work across dozens of processes. This involves everything from salary and swift processing to financial control, settlement and reporting to regulatory bodies – the list is endless. This means potential errors, long hours, multiple sets of eyes needing to validate the work, and potentially grumpy customers and partners venting on social media.
With an obsession for efficiency and excellent customer experience, this bank decided to challenge itself to explore solutions that would help them surmount these challenges and allow them to focus on the essentials.
Enter automation – with the use of a software robot (bot) developed by Enterprise Computing Ltd. (ECL), daily operational processes that took 2 days to complete were now completed in minutes. How does it work? The bots use AI to mimic human behaviour in executing work that is manual, predictable and repetitive. The benefits are incredible – the staff are free to focus on operational efficiency. It equally means less room for human-prone errors.
For this bank, exploring automation resulted in a straightforward way to meet its growth objectives. This included upskilling and re-skilling existing staff to work alongside bots, leading to a more productive workforce and the creation of new job opportunities. The best part? Improved customer satisfaction, which meant more business for the bank and increased profitability.
Many industries, including mining, healthcare, audit, insurance and extractive, are exploring technology as a way of working more efficiently. Automation has proven itself to be the star of the show, and companies like ECL have taken deployment to the next level by combining world-class tech with 24/7 fanatical support. The proof is in the pudding as this bank’s operations have transformed, and departments like HR have adopted the solution as well.
ECL is an ISO-certified professional services company that provides specialised technology solutions to businesses across a range of industries with a focus on 24/7 fanatical support. They offer enterprise solutions in hybrid cloud infrastructure, cybersecurity, backup & recovery, and business process automation. They are currently located in Ghana and Liberia, and are fast expanding globally.
