The Agricultural Development Bank Limited (ADB) is encouraging customers to update their customer information details to ensure that all their details are accurately captured by the bank. To ensure this, the bank encouraging customers to visit its website www.agricbank.com or any of the 83 branches nationwide to effect the update of their personal and entity records.
Per Bank of Ghana’s regulations customers of banks are supposed to furnish the bank with certain details and an identification document for ease of banking transaction. This is to ensure that information provided by customers during their account opening are still relevant for identification and validation purposes.
The information being updated includes the customer’s name, date of birth, gender, residential or occupational address (physical address), telephone numbers, valid ID number and details of a valid national identification document of the customer.
To complete the process, a Ghanaian customer will have to provide a valid National ID (e.g. Voter ID, Passport, Driver’s License) whilst a foreign national will be required to update details with their National passport.
Commenting on the need for the update, the ADB Managing Director, Dr. John Kofi Mensah said: “This important exercise will enable our customers enjoy many of the new E-business products and services we are currently rolling out.”
According to Dr. Kofi Mensah, currently with the roll out of the *767# self-registration most customers are unable to enjoy the service because of the changed of mobile numbers used in opening the account by customers.
“We want our customers to enjoy our unique services and updating their information with their current mobile numbers and other relevant documents will help them to enjoy more from the bank,” he said. Dr. Kofi Mensah assured customers of their privacy and protection of all their information with the bank.
