Mr. Eli Hini, General Manager of MTN Mobile Money, has advised mobile money agents in the country to be supportive in the fight against mobile money-related fraud.
“Agents have not been supportive in the fight against fraud; they are supposed to be our channel of educating customers to understand what the service is about but rather, they indulge in third party deposit during mobile money process,” he said.
He added that it is about time mobile money agent have a change of attitude towards customers during transaction and that any agent caught in any fraudulent activity will be black listed.
“With your support, we can manage and deal with these issues during trade so that the customer will have a better experience for mobile money,” he said.
Mr. Hini was speaking at the maiden edition of MTN agents’ appreciation night held in Takoradi for their agents in the Western and Central regions.
“We are here to recognize the effort of our hardworking agents; in spite of the challenges, the agents have stood with us and supported our business to this far and it is proper we show our appreciation to them,” he said.
He pointed out that some of these agents indulge in over pricing; they add some amount to what has been fixed by MTN and also charge for services that are supposed to be free.
He mentioned that MTN is working with the Central Bank and have Agents Registry, where particulars of agents are stored in a database which can easily be seen.
According to him, MTN is also working with the police to come up with “Criminal Record Review” of agents. By this, all agents will be required to sign up to this programme so as to weed out criminals.
He noted that mobile money has transformed lives of people, saved the individual from cash handling, protect customers from fraud and robbery among other.
The agents, received items such as generator sets, television sets, rechargeable fans, solar lamps, motor cycle among others.