Electricity Company of Ghana (ECG) has launched a “Code of Conduct” document for its staff and third-party contractors to guide their behaviour, attitude and conduct in the execution of their obligations enshrined in the contracts entered in with ECG.
The code of conduct is designed to outline rules for social norms, rules and responsibilities of proper practices for an individual, worker, party or an organisation to ensure professionalism, objectivity, transparency and effectiveness when performing their duties.
Mr. Samuel Boakye-Appiah, the Managing Director of ECG, said: “In essence, the code of conduct shall be instituted to promote professionalism among our third-party contractors in the provision of services to ECG in a bid to provide reliable and adequate source of power to our cherished customers whilst improving on quality of customer service delivery and improving on the image of the company.”
He admonished third-party contractors to conform to the code of conduct and promote its observance. He also encouraged all project engineers and supervisors to access the code of conduct and report any behaviour of any contractor that may be in breach of the code.
The code of conduct talks against bribery, and the guiding principles of accountability, decency, diligence, effectiveness, integrity and loyalty among others.
Boakye-Appiah said the code also focuses on the need to serve customers with fairness, transparency, promptness and respect, to enhance the good image of the company.
According to him, the code of conduct would enable staff and contractors to provide reliable services to customers while improving on quality of customer service and the image of the company.
Mr. Boakye-Appiah stressed that the company would not relent in working towards its mandate of providing timely, high quality, reliable, cost effective and safe electrical services to support the economic growth of the country.
He charged the staff and contractors to adhere to the code to the highest standard of morality adding that provision has also been made for appropriate sanctions to be applied where a third-party contractor’s conduct is found to be inconsistent with the code.
Mr. Kwame Agyeman-Badu, Director in Charge of Corporate services, ECG, appealed to the contractors to think about the safety of their staff, and ensure a good working relationship between themselves and the company.