Mr. Eli Hini, General Manager for Mobile Financial Services-MTN Ghana, has said the outfit is working with police to thoroughly screen personnel who apply to become agents of mobile money.
Mr. Hini said the agents will be thoroughly scrutinised and well-observed to ensure the safety of customers, agents and credibility of the service.
Mr. Hini announced this at the maiden edition of the Mobile Money Agents’ Awards Night in Accra, held to appreciate agents who have exhibited professionalism in discharging their duties.
He said MTN Ghana instituted the awards to reward and celebrate agents for respecting and executing their duties in accordance with the rules and regulations governing agent operations.
He reminded the agents that they have a responsibility to serve as ambassadors for the brand, adding that their actions and inactions impact the image of MTN and urging them to provide exceptional experience for its customers.
He said mobile money is convenient and it would be unfair if customers had to go through hard times to access the service due to an agent’s poor conduct.
Mr. Hini said agents who overcharge and do not adhere to the rules and regulations are dealt with and eventually blacklisted.
He advised the agents not to indulge or connive with fraudsters to defraud customers, and said that any agent found guilty of fraudulent activities will be handed over to the police for prosecution.
Mr. Kwame Kwadon of Notable E-Solutions won Overall Best Agent Mobile Money Agent, and received a motorbike and certificate among others.
Mr. Kwadon commended MTN Ghana for the honour done him, and promised to continue showing leadership and integrity in the transaction of mobile money operations in the country.
Other prizes won by agents include generators, mobile phones and solar lamps among others.