Fix it fast or lose them forever: The ever-rising importance of service recovery in competitive industries

What becomes of a graduate seeking a first job, a banker reviewing credit, a teacher guiding children, or a farmer cultivating crops when machines can do their tasks faster and cheaper?

In 1962, Ghana Milk Company, the forerunner of Fan Milk, went bankrupt.

The inaugural Africa Financial Markets Index, released in 2017, positioned Ghana in seventh place among 17 nations, achieving a score of 49 out of 100.

I’ll be frank with you, I find it difficult pondering the Tema Oil Refinery (TOR) without slipping into the nostalgia of the 1960s onwards. 

On Saturday, October 24, 2026, a framed citation, a glass plaque and a cash donation were presented to a man who has spent a lifetime listening closely to Ghana.

Pluralistic ignorance occurs when people privately question or reject a group norm but mistakenly believe that most others support it (Mendes, Lopez-Valeiras & Lunkes, 2017). Because each person remains silent, the group's false perception of consensus becomes self-reinforcing.

There was a time when a Peugeot, Opel, Citroën or Fiat was a familiar sight on Ghanaian roads. Across much of Africa in the 1970s, 1980s and 1990s, these European brands were part of everyday motoring life.

A major constraint on trade financing across Africa has been overcome with the Ministry of Trade, Agribusiness and Industry signing an international convention aimed at making goods moving by road, rail and other transport modes easier to use as security for bank loans.