FBNBank adopts modern banking operating software to transform customer experience

Victor Yaw Asante, FBNBank Ghana MD/CEO

FBNBank Ghana has launched its very modern banking operating software to improve customer experience and set new benchmarks for banking excellence in Ghana.

The recently adopted banking operating software known as Finacle 11x represents a significant investment in technology and innovation, underscoring FBNBank’s commitment to delivering seamless, secure, and personalised banking services to its esteemed customers. The upgrade is supported by cutting-edge technology infrastructure that has the excess capacity to deliver the best banking experience to the bank’s customers.

The software boasts a contemporary interface designed to provide customers with a seamless banking experience across all channels, including online banking and branch services. FBNBank has prioritised the security and privacy of its customers’ financial data. The very current software incorporates robust security protocols and encryption mechanisms to safeguard against cyber threats and unauthorized access.

Expressing his excitement on the impact Finacle 11x will have in redefining the Banking experience for customers, the Managing Director of FBNBank Ghana, Mr. Victor Yaw Asante, stated that “at FBNBank, our customers are at the heart of what we do. The introduction of this banking operating software underscores our commitment to delivering world-class banking services that are secure, convenient, and tailored to customers’ needs. Together, let us embrace this transformation towards a more responsive, secure, and future-ready banking experience. I encourage all of us to actively engage on this journey, knowing that our collaborative efforts will steer us towards achieving our banking and finance objectives.”

Overall, the Bank’s upgrade of these platforms aligns with its goal to become a leading bank in the country, delivering excellent banking services to its valued customers.

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