UNDER THE ODUM with Dr. Patricia Owusu-Darko

UNDER THE ODUM with Dr. Patricia Owusu-Darko

...People often use "service" and "hospitality" interchangeably. Are they actually different?

Published July 12, 20262 min read

They are connected, but they are not the same. Service is the technical delivery of a task; hospitality is the human experience that surrounds it. Two people can provide the same service, yet only one makes a guest feel genuinely welcomed.

Published by Christabel Danso
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Dr. Patricia Owusu-Darko

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