The Contagion of Customer Misbehaviour: dealing with the Ripple Effect of Misconduct

The ongoing FIFA World Cup offers a useful lesson about panel discussions. Possession is not guaranteed. A player may be talented, well prepared and standing in the perfect position. None of that matters if nobody passes them the ball.

Accra’s flood challenge is no longer simply a problem of blocked drains or inadequate culverts.

There is a saying in golf that great rounds are rarely built on spectacular shots alone. They are built on discipline, patience, sound judgement and the many small decisions made long before the final putt drops.

When Trust Becomes a Liability Business relationships depend fundamentally on trust and the ability to verify that communications actually come from who they claim to be from.