The Citizen Experience Corner with Dr Julius Debrah and Professor Robert E. Hinson: Public service skills must change
… the citizen-centric officer needs more than procedural knowledge
Imagine a citizen who walks into a public institution seeking a relatively straightforward service.
Published by Francis Buetey
1 view
Related Coverage: Features
Features
Why some foreign investment awards never get paid in Africa
International arbitration is widely promoted as the dispute resolution mechanism of choice for foreign investors and contractors working with African governments on public infrastructure projects.
Features
The Minister, the Board and the CEO: Who is actually in charge?
On 3 June 2026, the Komfo Anokye Teaching Hospital (KATH) in Kumasi announced that it was temporarily halting new emergency admissions. Its emergency centre, built for 37 patients, was reported to be holding close to 100.
Features
The Attitude Lounge with Kodwo Brumpon: Motivation to do good
“A road cannot tell you that there is a misfortune ahead.” – Kenyan proverb
Features
Fitch Ratings highlights UBA’s strong capital, improved asset quality and positive credit outlook
International credit rating agency Fitch Ratings has highlighted United Bank for Africa (UBA) Ghana's strong capital position, improved asset quality and substantial liquidity buffers in its latest credit assessment, maintaining the Bank's Long-Term Issuer Default Rating (IDR) at ‘B’ with a Positive Outlook.
Features
Washrooms, employee wellbeing and the health of an organisation
I have always believed that a workplace environment is like a second home. Employees spend a large part of their time there.
Features
Ghana and BRICS: Strategic Opportunity, Economic Imperative or Geopolitical Gamble?
Walk through Abossey Okai, Tema and other industrial enclaves in Ghana and you can already see BRICS in Ghana's economy: spare parts and machinery from Guangzhou, pharmaceuticals and vehicles from India, gold flowing out to Dubai.
Features
Project contract, VAT: Managing tax points, retentions, working-capital risk
Value Added Tax (VAT) compliance is receiving renewed attention in Ghana as the Ghana Revenue Authority intensifies efforts to improve domestic revenue mobilisation. In September 2026, the Ghana Revenue Authority (GRA) launched the nationwide “Request Your VAT Invoice, Help Build Our Nation” campaign, ahead of a broader VAT invigilation exercise in October aimed at improving invoice issuance and compliance among registered businesses.
Comment guidelines
Please keep comments respectful. Use plain English for our global readership and avoid using phrasing that could be misinterpreted as offensive. By commenting, you agree to abide by our community guidelines and these terms and conditions. We encourage you to report inappropriate comments.
No comments yet. Be the first to share your thoughts.