
Service and Experience with J. N. Halm: Imperfection works, sometimes
…when bad customer reviews actually help business
Last month, I found myself scrolling through an online marketplace, looking for a particular service provider for something I was working on.
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When KCB Group in Kenya set out to report under the new sustainability standards, the first thing it changed was not its data systems or its emissions inventory. It was who was responsible.
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Succession planning
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The quiet export engine and the bigger opportunity we may be missing
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