
Patricia Sappor launches a new book, ‘Creating a Unique Client Experience’
…unveils THE SAPPOR FRAMEWORK
Mrs. Patricia Sappor, one of Ghana's most respected banking executives and the first woman to lead the Chartered Institute of Bankers, Ghana (CIB Ghana), has launched her third book, ‘Creating a Unique Client Experience: How Leaders Build Client-Centric Organizations and Inspire True Loyalty’, together with the SAPPOR framework, a practical model for building a service culture that lasts.
Published by Francis Buetey
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GIADEC seals US$1.5bn deal with RUSAL, over alumina refinery
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Nkoranman Community Bank posts 37% gross profit growth
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Enterprise Properties deepens industry-academia collaboration to develop real estate talent
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