On Cue with Kafui DEY: Dead air

Not too long ago, customers remained loyal to businesses because alternatives were limited.

For decades, relationship management has been the bedrock of commercial banking, and rightly so.

- Ghana ranks among the world’s leaders in financial regulation but has paid dearly for failing to ensure its professionals kept pace. The last failure alone cost an estimated GH¢16.4 billion.

There is a question that arises in almost every significant public infrastructure contract negotiation in Ghana, though it is rarely asked this directly: can the parties to a government contract simply agree to terms that depart from what procurement law requires, and rely on that agreement if the arrangement is ever challenged?