IWD26: Give to Gain: Why digital inclusion for women must centre accessibility and lived experience

Every financial system runs on trust.

Introduction

In 2024, I was in Kumasi for a project. After a training session, I needed to get back to Accra to finish some business.

Imagine you ordered a meal from a delivery app last Tuesday. The food arrived slightly later than expected, but you were relaxed about it.

When organizations talk about Customer Experience, the conversation often centers around the customer—their expectations, journey, satisfaction and, ultimately, loyalty.

Can GH¢30 billion in roads and a shift-based production model really deliver 1.7 million jobs by 2028?

Two repugnant and unpardonable events occurred last week, which signaled the dangerous escalation of religious hatred and bigotry. These incidents are pregnant with political, social and religious implications for peace and stability of our dear Ghana.

“A banker’s true value lies in their ability to understand and serve their clients’ unique needs.”