Implementing your customer experience management strategy

Recently, the World Bank Group (WBG) released its flagship report on Artificial Intelligence (AI) 2026, titled "The Promise of Artificial Intelligence." It is the institution's first detailed assessment of how people, businesses and governments in poor countries are using AI, what is holding them back, and where the largest gains are likely.

A carefully designed domestic purchase period can protect farmers’ incomes while giving viable Ghanaian processors a fair opportunity to secure raw cashew nuts.

Ghana's engineers have graded eight sectors of the country's infrastructure, from the roads and power lines to the classrooms and clinics.

It is an unspoken tension that characterizes every budget reading, every policy adjustment, and every encounter with the Ghana Revenue Authority (GRA).

Following my private preview of the forthcoming Ghanaian feature film Zjili: A Story of Sisterhood & The Burdens of Excess —a film produced by The Or Foundation that is premiering at the Toronto International Film Festival — I toured the foundation's operations in Accra.

There is a line in Mubarak Adebanjo's review of Nigerian corporate reporting that deserves wider circulation.

Earlier this month, I had the privilege of leading a working session at One Vecta Africa AI Week 2026 in Accra — the continent’s premier AI gathering, endorsed by Ghana’s Ministry of Communication, Digital Technology and Innovations and convened by AlphaVecta Technologies.

An institution without memory is like a forgetful individual. It may have accumulated valuable knowledge and experience over many years, yet struggle to find them when they are needed.