
First timers vs. repeat customers: Differences in engagement, experience, and value co creation
0 views
Topics in this article
repeat customersFirst timers
Related Coverage: Business
Features
When the Bench Speaks Like the Bar: Baffoe-Bonnie's Verdict on Government Performance Tests the Limits of Ghana's 1992 Settlement
The Chief Justice's praise for SSNIT and MIIF, and his pointed question about "what we have been doing in the past eight years," was defensible as opinion but costly as precedent. Measured against his own predecessors and against chief justices in Washington, London, Ottawa and Canberra, the episode exposes a structural gap in Ghana's constitutional design: robust guarantees of institutional independence, but no settled convention on what a sitting Chief Justice should and should not say in public.
Features
Digital Identity Systems -The new frontier of national governance
The twenty-first century is witnessing an unprecedented transformation in the way governments identify or interact with citizens. At the heart of this transformation lies the concept of digital identity systems.
Health
Drug discoveries remain unused
The disconnect between pharmaceutical research institutions and industry is leaving promising drug discoveries unused and undermining efforts to build a stronger local medicines manufacturing base, a pharmaceutical researcher has warned.
Energy
TOR turnaround strengthens case for audit before SOE divestment — MD
Edmond Kombat, Managing Director of the Tema Oil Refinery (TOR), has argued that there should be comprehensive audits to establish the condition of struggling state-owned assets before deciding whether to privatise,
News
Investment surges 53% as domestic demand strengthens
Investment activity has surged by 53 percent in second quarter-2026, emerging as the sharpest acceleration among expenditure components as domestic demand strengthened despite a significant slowdown in consumption, latest data from Ghana Statistical Service (GSS) have shown.
Features
Chief Justice under scrutiny: When the bench speaks like the bar
The Chief Justice's praise for SSNIT and MIIF, and his pointed question about "what we have been doing in the past eight years," was defensible as opinion but costly as precedent.
News
US$2bn earmarked for Accra-Kumasi Expressway
The government has set aside US$2 billion to finance construction of the proposed Accra-Kumasi Expressway, President John Dramani Mahama has announced,
News
'Ahanta Pele walk' pulls massive crowd
Hundreds of residents poured onto the streets of Agona Nkwanta in the Ahanta West Municipality of the Western Region for a community walk led by broadcast journalist Samuel Kojo Brace, popularly known as ‘Ahanta Pele’.


Comment guidelines
Please keep comments respectful. Use plain English for our global readership and avoid using phrasing that could be misinterpreted as offensive. By commenting, you agree to abide by our community guidelines and these terms and conditions. We encourage you to report inappropriate comments.
No comments yet. Be the first to share your thoughts.