At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn A friend recently made a very profound statement….”As for you bankers, you act so aggressively when you are selling your products to us - and then suddenly go cold and unapproachable when the deal is...
... today, it is our leaders. tomorrow, it could be me or you! “If you see that someone’s beard is on fire, fetch water and put it beside you” -- Akan Proverb A Period for Sober Reflections I am writing this article with a heavy heart because it is time for us...
  Hello readers, Let us continue the publication of extracts of my second book  “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which covers a three-day story of a young front desk officer in a busy branch. Even though some of the functions have been replaced...
Training is a process, not an event. It begins long before participants show up and continues until it shows in the workplace"….Bob Pike. Last week, I looked at the effect that training leaves on the mind – a new mindsets, changes in atitudes and better appreciation of the corporate vision...
“…It’s in society’s best interests to have the most output produced with the least inputs.” Warren Buffet – Investor and world’s wealthiest man Hello dear Readers, how did you feel about the ‘Utterances from the grapevine’? Perhaps for some of you it’s no big deal, while to others it was insightful....
Internal Controls in Banks Internal controls are important in banking. Managers are obliged to protect the assets, reputation and the people in the business. This is very important to employees who are likely to feel protected from false accusations. A bank with sound internal controls promotes trust among employees. Excuses...
(recruitment and induction) “It is only as we develop others that we permanently succeed” Dear readers, last week I refreshed the topic of preventing internal fraud in banks through effective induction programmes for new entrants. In addition, there is a need for existing staff to be refreshed regularly while coaching and...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a mutually satisfying experience, but it can be quite tedious for both the staff and the customer. Maintaining the status and keeping the customer delighted with...
– is it an obstacle in modern banking? (4) "When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl Segregation of Duties in The Traditional Lending Process The fourth revolution has made utmost use of digitalization to ensure seamless delivery of...
This is the concluding article on the series on the risk managers and the characteristics required of them. The Image of The Risk Manager Earlier on, we looked at some interesting perceptions that some staff of financial services have about their Risk Personnel: They are trouble makers and always ready to...