...The power of exceptional customer experience
“Often times consumers, clients, and customers are not just buying a product or service, they are buying an experience, a feeling, a perception, a person (YOU)” – Bernard Kelvin Clive
Agyemang responded in Pidgin English, "Now the system spoil o, every small business owner thinks...
By J. N. Halm
Artificial Intelligence. AI. Who would have thought? Ever since the publication of the paper that postulated the idea that machines, particularly computer systems, could exhibit some form of intelligence, the idea has refused to go away. That paper titled “Computer Machinery and Intelligence” by English mathematician...
By Amos SAFO
Last week, I was shocked to the core when the whole nation wasted what should have been valuable productive man-hours to discuss the merits and demerits of distributing laptops to students of Senior Secondary Schools.
The unproductive use of the national frequences on both radio and television was...
It is a welcome relief to hear the Ministry of Food and Agriculture (MoFA) categorically deny the commercialisation of certain genetically modified organisms like maize, soy or even perhaps, tomatoes in our food chain.
The clarification comes amid concerns expressed by a number of interest groups like the Peasant Farmers...
By Isaac FRIMPONG (Ph.D.)
As Ghana grapples with economic and social challenges, a beacon of hope equally emerges through the resourcefulness of its people; both young and old.
From the revolving door of political power to the economic reforms of the 1980s, devaluation of the cedi, financial sector clean-up, and the...
By Elijah ESHUN
We all hate increases in our taxes but love to see our lights on or other socio-economic infrastructure function 365 days a year without any failure. Only well-functioning social amenities can truly guarantee humans a dignified life.
Consider this situation from a different perspective. Some people drink...
By Gordon ADOMDZA (Dr)
The sub-Saharan African region is set to power the next phase of global population growth. According to Foresight Africa (2020), 8 out of 10 fastest-growing countries will be in the region by 2030. This situation will intensify the demand for meaningful work, with more qualified graduates...
By Qu DONGYU
Africa holds the key to moving towards a world free from hunger and poverty. It is in Africa where enormous gains can be made, and agrifood systems transformation is the definitive foundation for the continent to realize sustainable development and modernization.
This month, Ministers of Agriculture from...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the past few hundred years.”
…Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions...