Coronavirus: Ghana Water revises billing system for customers

The Management of Ghana Water Company Limited, has introduced a temporary billing regime to bill its customers on an average of their last three months consumption.  This new system comes on the back of  increased number of the Coronavirus(COVID-19) pandemic in Ghana.

In  a statement issued by the company, the billing system will calculate water usage by customers for the next three months.

” All GWCLs customers will for the next few months, be billed on an estimated consumption, based on an average of their consumption from January to March 2020.” the statement said.

It further stated the necessity of this move to make billing remote.

“This has become necessary so as to reduce the frequency of visits by our Meter Readers to the premises of customers in order to reduce the spread of the covid-19 pandemic (“The virus doesn’t move, People move it. We stop moving, the virus stops moving”)”

GWCL further assured its customers that things will go back to normal.

“Management assures our customers that, when the situation normalises, meter readings by our Meter Readers will resume and all anomalies will be rectified.

In effect, if you have consumed more or less than you have been billed over the period, it will reflect in the meter readings, and subsequently be corrected by the billing system.”

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The GWCL also directed customers to pay their bills via mobile money on all the telecommunications networks though all GWCL offices will remain open during this period.


GWCL can be reached  on 0555123393, 0555155524, 0207385088, 0207385089, 0207385090 for assistance.




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