FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited, has commissioned its ultra-modern Kaneshie branch located at Hansonic Junction in Accra.
Opening the bank’s new Kaneshie branch forms part of FBNBank Ghana’s strategy to bring financial services closer than ever to its customers with the bank’s products and services available to all who embrace the bank’s brand, and signalled the expansion of its presence to meet the increasing financial solutions needs of individuals and businesses.
Speaking at the event, Victor Yaw Asante – FBNBank Ghana MD/CEO, said the branch opening offers the bank an opportunity to reaffirm its commitment to Ghana and demonstrate a relentless quest to put customers first.
“While we recognise that most banks and financial institutions are focused on driving the digital agenda, we do not lose sight of the fact that there should also be comfortable touchpoints for our clients who occasionally need to physically interact with us,” he said.
Mr. Asante expressed gratitude to the bank’s Board of Directors for working hard to ensure FBNBank was recapitalised without any issues in 2018.
The FBNBank MD added that the bank has a proud heritage spanning 125 years of excellence. The bank, he indicated, is leveraging on the fact that it is one of the most capitalised banks in the country and offers the very best of service to its Clients.
A Board-member of the bank, Mrs. Hannah Brenda Amoateng, stated that with the Customer First value proposition of FBNBank Ghana, the bank is on a journey to become the clear leader and the country’s bank of first choice in financial services solutions delivery, while setting a gold standard of customer experience and excellence as a lifelong partner to its customers as their lives continue to evolve.
“This is because at FBNBank we always put our stakeholders, employees, customers and communities at the heart of our business, and everything we do is with the aim of meeting the needs of our different stakeholder groups and providing value, meaning and opportunities for them,” she said.