Time to get performance management right – HR Managers urged

Mr. Leonard Quarcoopome (seated fifth from right) in a group picture with participants

A private Human Resource Management Consultant and Vice-President of the Institute of Human Resource Management Practitioners (IHRMP) Ghana, Mr. Leonard Quarcoopome, has urged Human Resource practitioners to make a critical review of their respective employee performance management systems.

The HR Consultant pointed out that in modern organisations, performance management systems are designed on the basis of four key concepts: namely Key Result Area (KRAs), Targets (performance standards), Key Performance Indicators (KPIs – performance measures which are usually embedded in the target), and Competencies. A clear understanding of these concepts by all, he added, is extremely important when establishing or designing a Performance Management System for any organisation.

He pointed out some challenges of the traditional performance appraisal system as being the tendency for resistance by appraisees; the application of universal traits for all positions or jobs, which does not allow fair measurement of performance; year-after-year application of the same universal traits; lack of common understanding of traits or attributes; and the average ratings tendency.

Mr. Quarcoopome made these pronouncements during an interaction with participants in a two-day training programme organised by IHRMP in Accra, under the theme ‘Designing and Implementing a Performance Management System’.

The training programme was attended by 40 participants comprised of seasoned HR Managers from various sectors including mining, banking, hotels, hospitals, universities, security and some insurance companies.

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