Mr. Selorm Adadevoh, Chief Executive Officer of MTN Ghana has emphasized that MTN is serious about its commitments and improved customer service.
“That is why we have declared 2019 the Year of the Customer. I would like to thank you all for the support you continue to give this business” he said.
Mr. Adadevoh, was speaking at MTN Customer Soiree in Takoradi which attracted hundreds of customers within the Sekondi-Takoradi Metropolis.
“Many of you are concerned about network investments and improved customer service; that is why we are investing US$160million in upgrading and expanding our network this year” he said.
Indeed, he said in the Western region, we are building 24 new 2G/3G sites and 39 new 4G/4G+ sites. The 4G+ technology is to ensure high data capacity and speeds to meet the ever increasing bandwidth needs of customers.
“Our 4G+ and Fiber to the home/business rollout are all enablers of faster data services.
The MTN TurboNet device which was also recently introduced has received excellent reviews by users in 4G areas. If you are living in a community connected with 4G service, you should try it” he added.
He said in spite of all these investments, the company faces a lot of challenges with fiber cuts in and this region happens to be one with the highest cuts.
He pointed out that “as the road works continue we use this medium to appeal to road contractors to contact us to relocate our fiber before they start digging; we really need the cooperation of those responsible for road constructions in this country”.
For the past few years, he mentioned that there has been constant review of MTN’s products and services. “we are happy that these initiatives are paying off.
Our recent Net Promoter score which gives us an indication of how willing our customers are to promote or recommend us to other people have improved and we are currently number one and this is indeed a huge achievement and we are very grateful for the constant feedback you continue to give to us” he added.
In the area of Corporate Social Responsibility (CSR), he said MTN has invested a lot in this region. It invested GHS 372,196.00 into the commissioning of a fully furnished E-Library at the Takoradi Technical University. Our blood donation exercise also raised blood for the regional hospital.
“We are motivated to do more than this. Our aim is to surpass your expectations and to provide a distinct experience, whilst at the same time inspiring and brightening the communities in which we operate” he said.