The Chief Executive of the Driver and Vehicle Licensing Authority (DVLA) Mr. Kwasi Agyeman Busia, has directed Regional and District managers of DVLA operational centres to post the price list of services the Authority renders to the public in order to promote transparency.
The notice, should be visible, possibly at the main entrances on the doors and at client service centres.
That, he said, would inform customers of the exact amount to pay and to also avoid the tendency whereby some clients pay colossal money to middlemen popularly called ‘goro boys’ ostensibly to facilitate the processing of their documents for them.
Mr. Busia was addressing staff when the Board paid working visit to the Obuasi, Dumkwa-On-Offin, Bekwai, Mampong, Agona, Offinso, Kumasi and the Nkawkaw offices of the Authority to acquaint themselves with their operations.
Unfortunately, he said, the clients’ are short-changed by the middle men who approach to assist thereby giving them fake documents including drivers licence.
The Chief Executive said the organisation has seen lot of reforms including the turn abound time of doing business where clients assess service within 30 minutes at the prestige centre, two weeks at the premium centres and four weeks for those who opted for regular services for driver’s licence.
He said the Authority would continue to introduce cutting-edge technology and innovation 4to transform the value chain of its activities with the aim of achieving customer satisfaction.
He said the new DVLA, seeks to put the customer first in the scheme of its operations by ensuring that they are treated with respect and ensure that they receive the services within the shortest possible time urging the staff to be customer centric.
That, Mr. Busia said, is the way forward to build, promote and sustain a positive image of the Authority stating that the Authority is determined to maintain best practices for licensing drivers and vehicle to make the roads safe for users.
He urged the staff to uphold integrity, professionalism, excellence and reliability in their work as the Authority is poised to leverage on its operations to ensure that only vehicles in good conditions ply the roads.
He also asked them to commit themselves to excellent customer service in line with the Authority’s vision of making customer satisfaction its hallmark
He entreated drivers to have their eyes test regularly to know the state of their vision.
Mr. Busia touched on Compliance and Enforcement Unit who periodically conduct exercises on the highways together with the National Roads Safety Commission and the Police Motor Traffic and Transport Department to ensure that vehicles are roadworthy.
He touched on digitisation vehicle records to enhance good vehicle documentation and the introduction of electronic system to eradicate fake roadworthy stickers.
The Board Chairman, Mr. Frank Davies commended the workers for their commitment to work which has given the public a good image of the Authority.
He cautioned those who ‘aid’ middlemen, to eschew the practice saying they would be dealt with when they are caught.
Such act, Mr. Davies said, is not only an affront to the Authority but a drain to the state as it deprives it of the needed revenue for national developmental.
The managers on their part, assured the Board of their determination to improve on their operations.