The Public Utilities and Regulatory Commission (PURC) has advised utility consumers to use the right channel when applying for a new service connection.
“You should desist from using middlemen or “goro” boys when applying for a new meter; these middlemen usually frustrate the process and make applicants pay exorbitant fees rather than the approved fees” Mr. Jonathan Akwetey, Western and Central Acting Regional Manager of the Public Utilities Regulatory Commission has said.
According to him “PURC will not allow consumers to be cheated in that manner, we urge you to use the right process and communicate to us if you face any challenge along the way when applying for a new meter”. He added that it was the right of consumers to seek redress at the commission whenever they were dissatisfied with the service, provided by the utility companies.
“PURC is ever ready to listen to your concerns and suggestions, it is your right as a citizen and consumer to let the commission know if work being done is in order” he said.
He made this call at a Consumer Education Program at Abakrampa in the Central region on Monday.
He indicated that the PURC will always seek to protect the interest of stakeholders and ensure that there was fairness in the industry.
He urged consumers to always send complaints to assigned personnel of the utility companies to avoid unnecessary delays in its resolution.