CWG Ghana Limited, a member of pan African ICT company, CWG Plc, has received the ISO 9001:2015, a Quality Management System Standard that re-certifies CWG Ghana as a company that consistently provides world class business enabling solutions.
The issuance of the approval certificate follows a rigorous assessment carried out by the Ghana Standards Authority (GSA) following an application by CWG Ghana to have its Quality Management Systems (QMS) audited and certified in compliance with international standards and best practices.
This recertification confirms that CWG Ghana has an effective QMS in place. The fundamental systems provided through the ISO 9001:2015 certification include assurance oncustomer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.
According to a statement by the Approval Committee of the GSA, “the quality management system applies to the provision of Information and Communications Technology (ICT) solutions to business entities in Ghana. This entails the provision of information and communication technology products and services solutions in the areas ofinfrastructure, software, communications and training that will ensure a high degree of customer satisfaction.”
Speaking on the importance of the certification, Oluwaseun Layade, Head, Project Management & Corporate Development, CWG Ghana, explained that receiving the ISO 9001:2015 certification is in line with the quality policy:“CWG Ghana shall deliver ICT Solutions that will add value to our customer’s operation, meet and exceed our customer’s expectation and we shall deliver them right first time and all the time”
“No doubt, CWG has successfully accomplished her Quality Policy in Ghana by incorporating measurable objectives using an improvement focused process that is driven by innovative people and processes which will in-turn enable businesses.”
Harriet Attram Yartey, Managing Director, CWG Ghana Limited highlighted the significance of the feat to the company’s operations.“This process goes a long way to show the level of commitment and extent to which our organization is willing to go, to assure our customers and other stakeholders that our systems and processes are all structured to ensure they consistently receive the best service from us”, she said.
“This recertification is an attestation to our continuous commitment to the provision of quality services per international standards through improving efficiency. Likewise, it helps us create a better working environment that also boost our staff morale” She added.
She consequently noted that the nurturing of performance and result-oriented culture, which is based on quality, is crucial in bringing about in-depth changein our operations to continually improve the delivery of services to all stakeholders.
The 9001:2015 certification reviewed CWG’s Customer focus, Leadership, Involvement of people, Process approach, System approach, Continual improvement, Fact-based decision making, andMutually beneficial vendor relationshipsreplaces the older and phased out 9001:2008 certification.
By achieving this ISO Recertification therefore, CWG Ghana has gained a label of recognition which is operating according to international ISO quality management standards.Recall that CWG Ghana attained a similar feat in 2012 under ISO 9001:2008 and was recertified under the same standard in 2015.
CWG Ghana was founded in 2003 to offer leading edge technology to businesses in Ghana and the sub-region. Over the years, CWG Ghana has provided the technology of business for customers in telecoms, oil & gas, banking, government, education, manufacturing and services, in collaboration with renowned global partners and OEMs.