SSNIT launches Customer Service Mobile Clinic

The Social Security and National Insurance Trust (SSNIT) has launched this year’s customer service week by pitching camps at 66 locations across the country.

The mobile clinic is aimed at raising awareness among employees and employers to register and contribute regularly to the scheme, which will guarantee them a comfortable future after retirement.

The exercise will also provide the general public opportunity to learn about their rights, responsibilities and benefits under the scheme.

Other activities to be carried out in the week-long programme include biometric registration, employer registration, update of members’ records, retirement advisory services and general enquiries.

Speaking at the launch in Accra, Deputy Director-General-Benefits (Operations), Mrs. Laurette Korkor Otchere, explained some benefits of the mobile clinic.

“The SSNIT Mobile Clinic will get our message across to stakeholders that customer satisfaction is very important to us. By organising the SNNIT Customer Service Mobile Clinic, we will be raising awareness of the importance of social security benefits. In addition, we will be providing opportunities to boost the morale, motivation and team spirit of our frontline staff for the important work they do.

“Indeed, as a Trust, we must find ingenious ways of ensuring that all workers, including those in the informal sector, get social security coverage. Social security is a human right and every worker is entitled to safe, secure and a dependable retirement,” she said.

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She added that the Trust remains committed in providing improved service delivery to its customers, hence reforms have been made to drastically reduce the application processing time.

“The Trust is committed to improving customer engagements. To that end, we have reconstituted our customer experience department that is poised to intensify its engagement with the public and deliver world-class customer service. In this regard, I am glad to say that one area we have made significant improvement in is the processing time for payment of pensions.

“Since January 2018, we have made significant improvements in processing time for various applications received. For example, in August we processed the highest number of new pension applications. So far this year, there has been about 2,928 applications, with a reduction in average processing time of 19 days,” she said.

She further entreated owners of businesses to take advantage of the Customer Service Week and get their organisations and employees registered, as the process is flexible and the registration is free.

The SSNIT Customer Service Mobile Clinic will end Friday, September 28, 2018.

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