The Ladies Association of Ghana Water Company Limited (GWCL), the body responsible for the welfare of female workers of GWCL, held a one-day public awareness creation float to sensitise customers on GWCL’s electronic payment system.
The event, which marked the annual Ladies’ Day celebration, saw the female workers distribute flyers, T-shirts and other awareness-creation material to market women at Makola and other principal streets of Accra during a float session.
The Chairperson of Ladies Association-GWCL, Ms. Agnes Bewaace – speaking to the media, said GWCL is dedicated to delivering best services to the Ghanaian public; and as such has introduced electronic payments systems as part of efforts aimed at ensuring efficient ways of revenue mobilisation.
“Today, we the Ladies Association are embarking on this float through some principal streets to create awareness among our customers and the general public on GWCL’s electronic and mobile money systems of payment and billing.
“We want the public to know that they can make payments from the comfort of their homes and offices to GWCL at no extra charge. Customers can also pay in installments if they do not have the necessary lump-sum,” she explained.
GWCL, is mandated to supply potable water to all urban dwellers in Ghana. As such, it is responsible for treatment, transportation and distribution of potable water, and the resultant billing and revenue collection from its customers.
According to GWCL, it spends at least GH¢2million monthly to print utility bills, distribution or servicing, buying computers and printers for billing. These, coupled with other challenges, the company lamented, have rendered the current billing system ineffective – hence the need for migration to electronic payments.
Public Relations Officer, Stanley Martey said: “The e-billing system comes with advantages over time: such as to drastically reduce the time between customer meter-reading and customer billing; reduce human errors inherent in the current metering billing system, especially data entry; allow bill payments from anywhere in the world; and online service connection application, and effectively improve new service connection time”.