The management and staff of Vivo Energy Ghana have embarked on its annual Shell Customer Contact Day to thank customers for their loyalty and patronage with a number of giveaways and to solicit their feedback.
This year’s Customer Contact Day was created under the theme ‘Winning with customers through continuous engagement’, and on this day Vivo Energy staff interacted with customers at the forecourt – offering services including filling their tanks, cleaning windscreens and sharing goodies with them, as well as engaging customers for their feedback.
In an interview, Managing Director of Vivo Energy Ghana, Mr. Ebenezer Faulkner, said great companies are the ones that get and stay ahead by engaging their customers regularly through several contact points, all with the purpose of enriching the relationship.
“The Shell brand in Ghana could not have been successful for the past 89 years without a long-term relationship with our customers. Our products are consumer-led and driven by our passion to exceed the needs of our customers. We will continue to make our customer experiences at our Shell service stations memorable,” said Mr. Faulkner.
In addition, Mr. Faulkner said that Vivo Energy will continue to be at the forefront of driving innovations, providing high quality fuels for all pockets, high quality convenience shops, strong customer service, brand preference, and food partnerships “to continue being part of our customers’ lives”.
A highly satisfied customer who visited the Airport Shell service station had the following words to say: “The older the wine the better it tastes. We have known Shell for so many years for its quality products and services. No wonder every fuel station in Ghana is referred to as ‘Petrol Shell’. I want to encourage Shell to keep up the good work”.
For his part, the Retail Manager of Vivo Energy Ghana, Mr. Kwame Ackah, used the occasion to encourage all motorists to buy GH¢60 of fuel from Shell to stand a chance of winning the over-75,000 prizes and a brand-new sleek Hyundai Grand i10 taxi at stake in the ‘Shell Filling No Y3 Deep’ promotion.
Six drivers who have signed-on to the Shell Drive Challenge on the Shell App were also rewarded with free fuel for emerging as the most efficient drivers on the Shell Drive Challenge – a programme aimed at encouraging drivers to drive efficiently, and which also gives free tips on efficient driving to cut down fuel consumption.
Vivo Energy continues the expansion of Shell service stations across the country to make them more accessible to customers. The recent opening of the state-of-the-art Haatso Shell service station with partners such as KFC, MBJ Pharmacy, Exotic trends and ATM Farms is testament to the convenience that the company wants to bring to its customers.