MTN to collaborate with E-Crime to arrest ‘MoMo Cash’ fraudsters

September 12, 2017
Source: thebftonline.com l Ghana
MTN to collaborate with E-Crime to arrest ‘MoMo Cash’ fraudsters

Telecommunications company, MTN, has assured the pubic that it will work tirelessly to identify and arrest mobile money fraudsters in order to protect consumers.

In recent days, many users of the MTN mobile money service have reported of a syndicate of fraudsters who have devised all manner of tricks to swindle users of various sums of money, across the country.

The development, which has been reported widely to the operators of the MTN mobile money service, has prompted nationwide fraud awareness campaign as other strategies continue to be pursued to bring an end to the situation.

The Corporate Services Executive of MTN-Ghana, Mrs. Cynthia Lumor, has assured the public that the will of effort to identify and arrest the culprits behind this rising fraudulent scheme while advising customers to be cautious of how they handle personal details.

Speaking to the B&FT on the sidelines of a media engagement in Kumasi, Mrs. Lumor said given the enormous benefit and convenience of using the MTN mobile money service it is unfortunate that this is happening.

She explained that the potentials for the service to grow is significantly being affected since the situation has the potential of inhibiting people’s willingness to use the service.

 However, she said one of the immediate measures customers can take to prevent being defrauded is to avoid exposing their personal information details to other people or change the pin soon as possible when it becomes exposed.

She also wants customers to endeavor to always double check their balance at any eventuality of a reported mistaken transfer before going ahead to initiate any refunding transaction processes, as collaborations continue with the E-crime Bureau of the Ghana Police Service to find and arrest fraudsters continue.

It emerged that MTN-Ghana generated GH¢2.7 billion in revenue in 2016. But given that the industry is essentially a highly capital-intensive business, Mrs. Lumor said a large chunk of the money was reinvested while others went into the payment of other services among others, as part of efforts to improve the services and coverage.

Till date, MTN is said to have invested about US$3.5 billion into the network since its arrival, in the country, including US$145 million which has so far been spent this year, in a number of areas to improve the operations of the network.

She said MTN is challenged by cable theft cases at many of the cell sites which are installed to enhance the quality and capacity of data services. Despite this, the network continues to look at ways that it can improve and expand its services to for the benefit of customers.  

Mrs. Cynthia Lumor, Corporate Services Executive, MTN-Ghana