Fiesta Royale Hotel hosts clients as it takes stock of second qtr 2017
The General Manager of Fiesta Royale Hotel, Jaco Kotze has urged hotel operators to build close relationships with their clients and form partnerships to promote business as well as grow the tourism industry.
Mr. Kotze observed that for hotels to record a higher patronage, it was imperative for management to improve relationships with clients and consider them as partners rather than customers.
He made the call in an interview with the press when the management of Fiesta Royale Hotel engaged its clients, partners and guests to a cocktail in a bid to take stock of the second quarter, 2017 and acknowledge them for their support and loyalty. The event was held under the theme: ‘Our Customers, Our Partners.’
It was a fun-packed night amidst socialization as clients were ushered into activities such as Questions & Answers, gift hunt where some won complementary night and weekend stays as well as buffet packages for two. A client interactive session was also held after the management team took turns to introduce themselves and the departments they manage.
Mr. Kotze underscored the importance of the quarterly engagement with clients stressing that it accords the two parties opportunity of meeting face-to-face with each other and to build relationships as outlined by the theme for the event.
In a joint remark by the Management team of the hotel, they called for more engagement with their clients to improve business and also to assure them of their readiness to serve with diligence and adequate security as was echoed by the hotel’s Security Consultant, Douglas Akrofi Asiedu.
The Sales and Marketing Manager, Mrs. Yvonne Eyeson who later spoke in an interview with the media emphasized that the Hotel would sustain the event as it provides the platform to show appreciation to its valued clients and to solicit for feedback on improving services.
“Today’s theme was carefully chosen because we at Fiesta Royale see our clients as our assets, our partners, our jewels and without their patronage there will not be any Fiesta Royale Hotel”
She made reference to Sam Walton, reiterating that “There is only one Boss. The customer, and he can fire everybody in the Company from the chairman on down, simply by spending his money somewhere else.”
She therefore pledged on behalf of the Management to welcome feedback either positive or negative and continue to exhibit a commitment and professionalism in the delivery of service.